The Village Inn Marehay - Amber Valley

We have been customers for over 10 years and the couple we were with have been customers for over 20 years, visiting on average once per month. The food is usually excellent, however on our last visit there was an issue with our pizza, it was overcooked, burnt at the edge and very dry. Understand completely that things go wrong on occasion and in this case the place was busy. We raised this twice with the waiting staff but it was not addressed. The bill arrived and there was no interaction with us. The issue was referred to the owner as my friend was requesting that they address this with a reduction to the bill. The owner appeared to take this as a personal attack and accused my friend of causing havoc and quite bizarrely accusing my friend’s husband of upsetting her and causing problems on our visit three weeks prior. He also said the we had upset his staff. He demanded we pay the bill in full or he was going to call the police. He also said that in his place, it was his rules which mattered. It appeared to us that his staff were afraid of him. I also feel sorry for his staff to have such a poor example of how to deal with complaints, his staff will not learn anything useful from him. The saddest thing was when I said to him that I don’t understand why he is in the hospitality industry given his attitude and he said he didn’t either. So as a result of him not addressing the issue raised and the way he conducted himself, he has lost four customers and we have lost a favourite place to eat out. Such a shame.

Our 2nd visit to this restaurant and again, absolutely excellent. Its not often I can eat a whole pizza but seeing them freshly cooked in from you is excellent and they are so light. My son had the haddock and chips and that was huge. look forward to coming again

First time visit here on friends recommendation. Great choice of food to suit all tastes at very reasonable prices. Bit of a wait for our food but not a problem when it’s clearly all cooked to order. Tables nicely spaced out, great place to go for a relaxing informal meal. Will definitely be back!

Although we had to wait quite a while ,the food was lovely,fresh and piping hot. Portions were great and we really enjoyed our meals. Really friendly staff too.

Totally beautiful meal both had vegetarian mushroom pancake to die for Well done deffo return lovely