Mcdonalds - Amber Valley

I ordered food from this restaurant and was disappointed to find that half of my order was missing, including my burger. I was extremely upset and called to address the issue, but unfortunately, they hung up on me while I was trying to explain my distress. This is not a fake review - I am genuinely upset about missing out on my burger. I just want my food, and to add insult to injury, they even forgot the straw.

I used table service and Ola, the lady serving us, brought out our food. She was incredibly polite and served us with a big smile. She even gave our children a coloring page and crayons. The food arrived promptly and the fries were very fresh, with just the right amount of seasoning. Not too salty, nor under-salted.

Every time we have ordered from this restaurant, our food has been incorrect, missing items, or cold. The staff seem unskilled and unable to follow basic directions. It's incredibly frustrating. Save yourself the trouble and don't bother.

We visited earlier today. My 10year old niece left her backpack in the restaurant. We learnt this 30mins after the event, having returned home. I telephoned McDs. Call was answered quickly. I recalled we were sat at table 20. I went so far to tell the man the bag contained AirPods, small change and a £50 gift card (my nieces bday gifts). I kicked myself as soon as the words left my mouth…..Would YOU return this/ reveal you’d found the bag, considering the value of what you could aquire..? Anyway: The young man who took the call made me an immediate priority and went to check the restaurant whilst I was on the phone. He told me the bag was still at table 20. He agreed to keep it safe until I collected. Very pleasant and helpful indeed. I collected the bag 4hours after my call and to my surprise and delight, all contents in the bag were present and correct! I can’t even begin to tell you the importance of this bag and possessions being returned to my niece. I would like to extend a heartfelt thanks to the staff at McDs Somercotes. Thank you for your honesty, sincerity and integrity. I would also like to thank the floor staff. They delivered my food order to the table, everything hot and correct. They inflated balloons at the request of the 4 children in my company and provided them with a colouring sheet and crayons. We received exceptional service today and we are very pleased indeed with our dining experience.

I have lost count how many times our drive through order is wrong. We usually check before driving away but this time trusted it would be right. It wasn’t. Bag ripped to be told “just be careful” No straws for drinks. Quarter pounder with no cheese as allergic to find it with cheese. Luckily we live locally so can return it. Not the point. The ease of fast food occasionally has turned into a nightmare. We will not be using this local service again. Cannot get through on the phone line as always engaged. Will be complaining to head office as this has become the norm with other family members. I rarely complain but this service has become a joke