Kelly's Country Cooking - Alvin

I recently placed an order at the checkout register at the Alvin location on December 5, 2022. Unfortunately, the girl who took my order was quite rude and came across as unfriendly. There was no greeting or acknowledgment like "welcome" or "good evening." Instead, she just stared at me until I finally placed my takeout order.

Been going here for years. Quality has seriously slipped. Gave them 3 tries in one week .I will not be going back.

First of all, this review is not about Kelley's food, which is, and always has been great. It's about their business practices. I wrote this review 1.5 weeks ago about an incident that occured on Easter Sunday (4/17/22). But, at the last minute, I didn't post it due to a call from Kelley's Alvin Management (one of the Kelley family to be exact), which resolved the issue, or so I thought. My mother went to Kelley's Alvin with a friend for Easter dinner, which happened to be 2 days after we buried my father, so you could imagine how she was feeling. She called me and asked if I wanted her to bring me something and I said yes. I ordered a Sunday special (1 entree, 3 sides). The waitress was somewhat rude and informed her that since it was a holiday, you could only get 2 sides instead of 3 FOR THE SAME PRICE!!! This was not indicated online!! That policy should have been posted on the Kelley's website! To me, this is classic bait and switch. I told her not to get me anything at all, but of course she did anyway. I was absolutely furious, as this is no way to run a business. It's similar to a car dealership posting an ad for one price, and then when you show up to buy the car, it's already been sold and they try to switch you to a more expensive car. It's not the money, but the principle. Anyway, I called just to vent my frustrations about this policy, and didn't ask for anything. A little while later, The Kelley's Alvin mgr called me and agreed with me that the way the waitress went about informing my mother of this policy could have been done better, and informed me that supposedly they have been having issues with their online system, but agreed that this should not have happened. She said that she would send me a gift card the next day, and it should arrive by Wednesday 4/19/22. Here it is 4/27/19, and still no gift card. Remember, I never asked for anything in the first place, so I refuse to call them about it. If a business can't follow through on THEIR course of action to resolve an issue, then I have absolutely no use for them, and will NEVER patronize Kelley's Alvin again, which is no big deal to them, but I, and my family will save a few hundred dollars a year. I run a business, and I would NEVER treat my customers like this. If I post a price sheet reflecting my prices, then that's what my customers pay. I don't reel them in and change the policy for a holiday, or any other day. I'm sorry for the long review, but I wanted to tell the complete story...Goodbye Kelley's!! End of rant...

Great food lots of food good prices and Charles the server from alvin location provided excellent service while dining there very quick and helpful

I went to Kelly's and had a terrible experience. After waiting an hour to place my order for Thanksgiving dinner, I waited an additional two hours and never received my meal. The service was also not very friendly. This was the worst experience I've ever had, and I will definitely not be returning.