Bocado Burger - Alpharetta

Well, first of all it was not Bocado. The location we were sent to is closed. Bastone is now located in that building. Bastone was just fine, but I was really looking forward to that burger.

The waitress was terrible! She ruined our experience. Did not bring utensils with appetizer, never checked if needed more drinks, brought a food with an ingredient we asked specifically to take out and she only said « dont’t know what happened, do you want a box? », and she brought the check in the middle of our food. Terrible! I took my husband and boys there because I previously had a good experience eating there but it was so bad they do not want to come back!

Bocado did not meet their usual standards with the crispy wontons in the Asian salad being old and chewy. The staff seated us at a less desirable table near the toilets and did not make an effort to relocate us, despite available tables and our request. The service was also lacking in friendliness.

This restaurant was poorly managed, unfortunately. Many customers left because of long wait times to be seated or greeted once seated. It appeared that they may have been short-staffed as the hostess and waiters were slow. The manager seemed more focused on tasks like setting silverware at empty tables rather than attending to seated customers. Despite the nearly empty dining room, they quoted a 30-minute wait without a reservation, possibly due to a high volume of takeout orders. Despite these issues, the kitchen ran efficiently and the food was still delicious.

The restaurant had an unpleasant smell, possibly from a sewer. The food was only average. The server was new and in training, but did a good job, as did the person helping him learn. Overall, we don't plan on returning to this restaurant.