Chipotle Mexican Grill - Allentown

A terrible service. they need to order online and pick up outside. they canceled the order by writing a handwritten note that if they order after a certain time, the order would be canceled. they also wrote a sign that the people leave early. I understand everyone is understaffed, but these people are now using this as an excuse for a bad customer service. I'll never protect this situation. absolutely ridiculous and terrible. the young people they work there as a zero experience in customer service!

Let me begin by loving chipotle. only not this place. I had several problems in this business and I finally learned my lection and will not return. Usually we order through the mobile app and pick it up. I paid for double steak and more than once and had only 4-5 small steaks in the bowl of my mannes. the last time we ordered, it was completely unacceptable. I command the same as every time, and this time it was unbearable spicy. it was as if someone had added a ghost whistle or something to our dishes. We couldn't even eat $26 for dinner. I called and spoke to a manager who tried to blame me for ordering something I didn't know how sharp it is. After I told her I reordered the same thing every time she said she would issue a 48-hour refund. 4 days later.

If I could give a negative rating, I would. I ordered a children's steak quesadilla and an adult chicken quesadilla, along with a bottle of water through Grubhub. Unfortunately, I did not receive the bottle of water and instead got two children's size cheese quesadillas with two sides of chicken. It seems like it shouldn't be difficult to understand how to make a quesadilla. This was definitely the worst experience I've ever had at a Chipotle. I have never encountered issues like this at Qdoba before.

Our entire order was wrong. Instead of a chicken burrito bowl, they gave us beef and forgot to add the sautéed vegetable topping to both. Our “quesadilla” was a tortilla filled with shredded cheese that was uncooked (a raw tortilla and uncooked cheese). They also did not provide any chips despite ordering guacamole and chips as a side. I will not be ordering from them again

As someone who follows a plant-based diet, I used to enjoy dining at this restaurant, but I have come to realize that they are not attentive to their ingredients. I discovered cheese in my guacamole and even found a piece of meat in my meal. I have decided not to eat there again.