El Pollo Loco - Aliso Viejo

Excellent! I ordered the delivery and this place (in contrast to the one in Laguna Hills) has everything in place! Order was right, food was delicious, and all special requests were answered! Over and over!

My family and I were not satisfied with our orders. Some of the servers had bad settings and they always received customer orders wrong. Customer service needs improvement.

3:30 on Wed. Ordered our food and received cups for our drinks. Ice machine was empty so we had to walk back to counter to get ice. They were aware of it, and then took our cups and got ice from the back. Watched another customer receive an empty cup. If you?re aware the machine is empty or broken, ask your guests if they want ice and give it to them with the cup. Walked through restaurant looking for a clean table to sit . 1/2 the tables were filthy. Ordered double chicken salad. The meat was very dry. Staff laughing and cutting up. Handicap parking not available for cars, only vans. Against law to park regular car in a van spot. Won?t be back!

This El Pollo Loco location has THE BEST General Manager/customer service! Always very polite and helpful! Working so hard to make sure his customers are happy! Thank you, Angelo!

Pick-up an order to go and the chicken on the salad was very burned until far to it very disappointed back.