Cold Stone Creamery - Alexandria

Friendly, prompt staff with some of the best ice cream you can get. Can be very expensive /oz when purchased in small quantities.

Last week. Just saw a family bring back their order. They asked them to redo order because of the taste. I go home open top and had to run to sink because it was so messy. Took two bites and put it in trash before I got sick. Usually I love their creamery.

This coldstone location has lost my business. I was having a pretty bad night and thought to get some coldstone to make it better. I asked for a chocolate ice cream with marshmallows and almonds (rocky road). See the photos to see what I got.... never, have I been to a coldstone that doesn't mix the ingredients into the ice cream. The girl was friendly but just poured the ingredients over the ice cream and handed it to me. It was SO messy to eat. The toppings fell everywhere, so it was as if they weren't even there. $9.98 for a mess and no effort. I'll take my business elsewhere.

I was there in the morning and saw only one girl helping customers and I asked her if she was by herself and she said no. It is insane that it was a long line by herself and no one even tried to come help. I tipped her very well and I hope only she got it. Management should be ashamed.

Just a wonderful experience, I had a server who made my order just right, I never bothered to ask for her name (She has glasses), but I noticed she works well under pressure as it was busy, I look forward to getting more ice cream from this location the ice cream was phenomenal, I will make sure to ask for her name next time as she made my cold stone experience wonderful. Whoever hired the girl did a GREAT job!