Gyu-Kaku - Addison

I recently dined at Gyu Kyu and had high hopes for a delightful evening, especially since we had made a reservation in advance. Unfortunately, our experience fell short of expectations, leaving us frustrated and underwhelmed. Upon arrival, we were greeted with a smile but then promptly informed that, despite our reservation, we would need to wait an additional 30 minutes for our table to be ready. While I understand that delays can happen, a wait of that length with a reservation is quite disappointing. After finally being seated, we quickly noticed another issue: the restaurant provided us with only one menu for our party of five. This made it difficult to browse our options, let alone make a decision in a timely manner. As we finally settled in and tried to enjoy our meal, the service continued to be slow. Our server seemed overwhelmed and was often absent when we needed assistance. It took considerable time to place our orders, and even longer for our food to arrive. By the time our meals were served, we were already feeling frustrated and ready to move on rather than savor the food. While the ambiance of the restaurant was pleasant and the decor inviting, the lack of attention to service and the logistical missteps overshadowed any potential enjoyment. Dining out should be a relaxing and enjoyable experience, but our evening at Gyu Kyu felt more like a series of inconvenience. In summary, while the food may have potential, the experience was marred by poor service and a lack of organization. I hope this restaurant can address these issues, as it has the makings of a great place to dine. For now, I would recommend exploring other options until improvements are made.

Great food as always. Sat our large party very quickly.

Very slow, orders was not correct, always late, we always go to the one in plano, they had to double check orders, i dont what was going on with them

Had trouble getting grill to right temperature to cook meat

We usually go to the one in Plano/Frisco but this one was just as great! The service was amazing, it’s very well run. LOTS of gluten free options which is a huge plus for me.