Lows - Aberdeenshire

Ordered two standard haddock suppers from Low’s Westhill and we were horrified when we saw the portion size. How can they justify such hefty prices and serve tiny portions? Sadly, standards have slipped so much over the last year, we will take our business elsewhere in future. Not the best advert for attracting custom, time to stop the greed!

Ordered food at 5pm arrived 7.30pm chips were cold and soggy, expect fresh fish in Aberdeen but was awful and batter not any better. I usually order from rose hill chipper but they weren’t doing deliveries so opted for lows berryden never again.

Where to start got are food late so was freezing cold but that was just eats fault, then when i asked why the chip portion was so small and he said with a regular chicken breast super you get a small chips and I should of got a bigger size, as the chicken breast and chips for £9.90 is not enough to pay, then I got there reason why the chicken was missing its batter, he said it was the apps fault as it sends through to the chipper without batter, or so the lad was trying to tell me, the manager did a great job of trying to fix the issue by offering 20% of the next order lol. worst chipper takeaway I have ever had in my life!!!

Over the past 5 or so years the quality has gone downhill. I keep trying and am repeatedly disappointed. I rarely receive a chip that is longer than 2-3 cm (inch). The oil used for frying has an unpleasant taste and aftertaste, If you order curry sauce and the food is bagged up for you, they servers often place the curry sauce on its side, so by the time you reach home the top has leaked and most of your sauce is in the wrapping. (I have mentioned this to the management several times). The fish and batter is usually OK. Far better quality suppers are available from the old Police Station in Hazelhead, or from the chipper in Elrick just a couple of miles away. Lows needs more competition and they might improve.

Low 's Westhill has gone downhill in the last few months. The chips, which you 'd hope a chipper could get right, are terrible tiny, greasy, poorly (barely) cooked, loads of 'slivers ' from using small potatoes. Their cost cutting is really obvious now everybody knows costs are up, but the quality of the food has dropped too far. The shop looks tired. Where once someone used to come out to the customer side of the counter to do the customer service thing, now somebody shouts from the back of the counter to see if you 've an order in before sullenly coming round to get an order, finishing the interaction with a grunted 'order 73 ' and going away without even a simple thank you. The overwhelming impression is that customers are just annoyances.