Mercure Ardoe House Aberdeen

This restaurant review is not what it's advertised to be. We only stayed for one night, but it was enough. The hotel is run down with worn and dirty carpets, big but dirty rooms, and bathrooms in the same condition. The sheets didn't fit the bed or the duvet. The food was good but overpriced, and unfortunately the staff were not attentive. The spa was also disappointing. With some pride and care, this place could be fantastic.

The hotel looked impressive online, but it is in need of updates. The carpets are worn and could use a thorough cleaning, and small details like polishing the elevator are overlooked. Our room was spacious and comfortable, with a large bathroom and a convenient shelf for storing products. Unfortunately, the Nespresso coffee maker in our room was not working. After calling the front desk, they promptly brought up two cups of coffee, which was a nice gesture. The dinner at the hotel was a bit on the pricey side for the quality of food served. The Sea Bass dish we ordered was tasty, but it came with noodles and vegetables even though we had requested only vegetables with the fish. Despite the mix-up, the staff tried to accommodate our request. In summary, the hotel is moderately outdated and advertised as upscale, but fell short of our expectations.

My mother, my son, and I had lunch at the bar after a refreshing swim in the pool. The atmosphere in the bar was dismal, with the TV playing 'Capital' radio while the waitress sang to herself. The furniture was dirty and worn. Despite the appearance, we decided to stay and try the menu. I ordered a hot chicken sandwich, soup, and chips to share. My mother ordered soup and a hummus sandwich, while my son had fish and chips. The fish and chips looked freshly fried and my son enjoyed them. However, the rest of the food was very disappointing. The bread rolls were microwaved and rubbery, the carrots were dry, and the salad was limp and discolored. The chicken sandwich seemed reheated and unappetizing. It was clear that this was not a popular spot for lunch, as it was empty during peak hours. I would recommend avoiding this place and trying elsewhere for a better dining experience. It's a shame because the building is nice, but they need to improve their food quality.

We went for a two night break to mark special occasions that had been missed for various reasons . From start to finish , we had an amazing time and would like to thank the manager and his team for such a wonderful experience ! Please thank all your amazing , hard working friendly staff they are the ones that make the hotel what it is !! There were only very very minor details such as missing Cutlery at breakfast and no mugs for coffee or a bin for waste at breakfast tea bags , cereal packets , tissues etc) which can be easily remedied and anything we asked the staff for was no problem to any of them . The lovely extra touches that you did for us were amazing , the swans from the towels were a lovely thing to do ! The food was exceptional and fresh and service was not slow as per some previous reviews . I would very definitely recommend a stay here anytime !!

Painfully Disappointing We waited for 45 minutes in the restaurant for our main courses. When we asked when our food might come, they went off to ask the kitchen and it arrived 5 minutes later, no apology, in fact, the young guy who was serving is seemed defiant and annoyed that we'd even asked. He literally looked at us in disgust. It's love to say the food was amazing. The main was OK, but the starter of Cullen Skink was way too salty and was 90% potatoes..I wouldn't have bothered writing a review had it but been for the arrogant young restaurant manager. Ruined our anniversary experience that we'd paid handsomely for! Avoid.