Wendy's - Zephyrhills West

They need to get it together at this location. They were out of half the items I ordered. How is that possible? Out of frostys, out of cheese for the fries, and out of potato’s and out of chili? SMH

Why is it always that this specific store has problems with their point of sale system and can’t even take cash payments the last hour they’re open EVERY WEEK?! I just went and was told they can’t even take cash payments because their system is down, meanwhile someone’s friend is sitting at the drive thru talking to the person who is supposed to be in there working. Then I call and no one answers the phone. Feels a lot more like “I don’t want to do my job right now.”

TERRIBLE TERRIBLE TERRIBLE service!!They just dont care about people. Around 7 employees competing on whos the slowest one. Cashier 'Carlee drive thru had a terrible attitude ??

Stay at the drive thur window for what seemed like forever. Likely 10 minute and they kept saying they needed more time due to shift change. We ended up going else where.

If I could give negative stars, I would. Last week I ordered a grilled chicken wrap. Was told to pull up. No big deal… 15 minutes later I walk inside to see what the issue is. The manager was screaming and cussing at the other employees with kids eating inside. The lady next to me had to cover her kids ears it was so loud. My chicken wrap was cold somehow despite them cooking fresh. Hmm… so tonight I went and ordered a biggie bag and the same grilled chicken wrap. Wadda ya know!? No chicken for the wrap. I said the crispy one is fine. I get to the window and was charged $10 for a 6 dollar wrap because they were out of chicken and they had to put fried chicken in it. Fries were cold nuggets were cold. They don’t know the difference between bbq and honey mustard and the biggest thing was, when I asked for a receipt to see why my $6 wrap was $10; they said they didn’t have receipt paper. I think it’s way past time to shut the doors and fire everyone. Corporate must not care what slop they have working for them, just condemn the building. Don’t eat here if you want something edible. That is all…