Insomnia Cookies - Ypsilanti

I have ordered from them 5 times now and every time they wowed me. Cookies are always warm, soft and delicious. Delivery drivers are always nice and they are always timely with delivery. Tonight I chose pick up instead and they were ready before my pick up time. Many different options. They have a pretty sweet loyalty rewards deal as well. Ice cream you can customize to you're liking as well as ice cream cookie sandwiches. If you haven't tried them yet you should.

No problems with the product, they do a good job with it. However, their customer service capabilities require a lot of work. my order was not delivered because not the correct phone number (which was a problem on their part), but ok, good. no biggie. also the woman who answered the phone said she put the over cream in the cooler so that it does not melt and she said they would send my order again. it took two hours to deliver an ice and two cookies, and of course the ice was completely melted. the problem I have is that they did not apologize for their mistake and delay. if I had not called them to ask my order would never have been delivered and no one even checked the Door Dash app to give me a call. I understand that they are busy and short employees, but please do not accept door Dash orders if they do not use the app accordingly or have delivered in time. I wish I had a photo.

Incorrect hours listed on google.I get that times change for certain seasons, but updating google would help.Although there is a sign on the door, I do not live close to this location at all and drove very far just to arrive before midnight to find the store closed.The sign on the door stated they close at midnight.. but they were closed way before.And there were many people after me that walked up looking just as confused as I did to find them closed.

Warm, soft, and tasty cookies. We stopped in for dessert after having dinner out in the area. Prices were reasonable and would recommend trying out if you like fresh cookies.

No, out of everything and Ice cream is questionably soft. Cookies could break a window. Although extremely friendly staff and accommodating.