Nandos - Winchester

Extremely disappointed, ordered for collection with 30mins notice only to discover that when we returned home after a 5 min journey, the majority of food was stone cold! Frequently visited the place for the last few years and always been impressed with quality of food as well as service but this time was extremely below par. I received an email asking for my feedback so responded in due course, only to be met by a phone call from the ‘Shift Manager on duty’ indirectly calling me a liar and dismissing my claim all together. She was extremely patronising and claimed our food was “Straight off the grill” This despite the fact that when we arrived, we watched them take our food out of a cupboard and bag it for us to take away. I’m not happy with the way I was contacted today and the attitude I was met with by a so-called manager, and wish for my feedback to be escalated to somebody of authority who will listen to my point of view. If you can’t accept constructive feedback, don’t ask for my opinion. Simple. Order number: #670541

Stopped off for sunset burger. Good options for sides. All in all good food that sat well, friendly staff and good atmosphere. The lemon and herb sauce was good but I do miss the mango peri peri sauce that they used to offer at Nando’s. Could have done with hot drink alternative Some of the drinks seemed pricey but came away happy overall.

Decided to come here for end of school treat for kids. Me and my wife ordered chicken burger. Decided against upgrading to the double burger. What I failed to realise was the double upgrade is probably the whole chicken breast that was advertised as my burger was a tiny piece. Probably more meat on a chicken wing. The tomato slice dwarfed the chicken

Ordered on dilveroo 4 boneless thighs, only to forgot the actual chicken in the order. When called customer service was usless

Love this place real nice staff,great atmosphere despite being really busy. We ordered a family platter more than enough for 3 people the chicken was sublime we will definitely be back x