Tap Tea - Wilmington

We really appreciate you, but please, don't claim to have decaf tea when you don't actually serve it. I ordered a decaf tea, and what I got was just hot water. Your staff even confirmed that the decaf tea is simply plain water. How is that possible? You can't advertise it as tea when it's just water. It seemed like they didn’t even know decaf tea was a thing.

The service here can be quite inconsistent. On my recent visit, two staff members were closing up the shop. One of them gave off a rather unfriendly vibe. When I went to the restroom, she followed me and said it was closed, pointing to the wet floor sign. I understand that the sign indicates caution due to a wet floor, not that the bathroom was off-limits. I realize we arrived just 15 minutes before closing, but as a working mom, I try to make the most of my time with my kids. Thankfully, the other barista was much more pleasant. She even warned my daughter that the chips she picked out were very spicy, and she served us our drinks with a warm wish for a good night.

The drinks were extremely watered down, and the regular cups have become smaller. Definitely not worth the $7.

I tried this place today for the first time and I probably won't be back. I do have to say that the employee was nice. My husband ordered a taro milk tea and it was okay. It tasted really watered down. I chose mango and it was not good at all. They also messed up the topping. They gave me popping bubbles instead of the tapioca. When I asked them to remake it, I also asked if I could change the flavor since they had to make a new drink anyway. They refused and said I would have to pay for a whole new one. I get that you can't make a drink for free just because someone doesn't like it, but they had to make a whole new drink anyway because of their mistake. If they had made it right, I would have never even said anything about it. Sorry, but there are better bubble tea places out there with better service.

My husband and I are visiting for a business trip and stopped here twice. We’re both Asian and love our boba.First time was (12/8) evening and we were the only customers there. The lady at the register was SUPER nice and explained everything very well. I got a Tiger boba regular milk tea and my husband got one of their matcha frostea boba. The other lady who made our drinks was fast and got mine done before my husband made his choice. We both got the regular size since we didn’t know if we’d like it. Turned out we really loved it! The tapioca had a good taste and chewy texture. We loved it so much that we went again yesterday evening (12/9). However, this time we had a different experience. The place had a good amount of people there and the workers were different. The lady who took our order was very nice. I loved their tiger boba so much that I order a large this time. I knew the person who made it was different because it was completely different. The drink was extremely watered down, it tasted like I was drinking poorly flavored water. The amount of boba was little. Barely any brown sugar syrup on the sides. No ice. I was very disappointed. My husband had gotten their regular sized taro frostea. It was good but not the same consistency and quality as the matcha frostea he had gotten the night before. I seriously considered going back to ask for a new drink or a refund because of how bad mine was but they were so busy and I didn’t want to bother. If I had tried this place for the first time based on last night’s boba, I would’ve given this place 2/5 stars but since I had such a good experience the first time I decided to give it 4/5.