Swiss Chalet - Whitby

I ordered delivery from Swiss Chalet and was disappointed with the soggy and mediocre food. I used to enjoy dining at Swiss Chalet, but it feels like the quality has deteriorated. It seems like the food is rushed and not prepared properly.

The staff at the restaurant were not very friendly. We waited 8 minutes at the door before being seated. Once we were seated, we waited another 8 minutes and none of the 4 servers came to our table; 2 of them were sitting and eating themselves. So we decided to leave. We then went to Swiss Chalet in South Whitby, where we were seated and served within 1 minute. The staff there were much friendlier and the service was great at this location.

We have had take out over more than a decade from this location and always had great service and experience until recently. Unfortunately in the past couple months the service in the take out area has been awful. The older man behind the counter has no idea what customer service is. He is dismissive and argumentative with customers. While in the location today we overheard him arguing with a customer that had been double charged and had his bank statement to prove it. The same man has been argumentative with us in the past about a similar situation. The last three of our orders have had allergy concerns that were mentioned in the online order and they never pay attention to the allergy requirements. Allergy information should be followed as it is a serious concern to people’s health. Customer Service only gave a $5 rebate for a meal that had cross contamination and half had to be disposed of. Disappointed with take out and customer service.Dietary restrictions: Gluten free requested no bun and bun was put on top of the chicken

Ordered take out, the chicken tenders are very very dry and way too crunchy. The smaller pieces had mostly breading.Suggest manager try the tenders and see if I'm wrong.

It's not 5 star dining but the meals were good and the service was very good. Nice to go out for a meal where the staff appear to be happy you've come to dine there. Nice evening!