The St. Regis Lounge

We booked a reservation on the open table. When we arrived there, we said they didn't take reservations, so we didn't have a place to birthday to my friends. I made the reservations weeks ago. You have to talk to your sellers.

We had reserved the high tea that was listed here in an open table and was also listed on their website. When we got there, they said they didn't make high tea, even though they had it on their menu. Disappointed that we could not have our traditional tea service, but we ordered tea anyway..should likely ensure that it is not listed if it is not an option now.

Let's make reservations, showed up on time and they told us they closed

Book a reservation on 11. February for Valentine's Day 9:30. On February 13, I received a follow-up email asking if I had my reservation at 9:30, so I reacted and everything was as it should be. My date and I came and were informed by the concierge that unfortunately they are not able to serve us before 9:30. I wondered why I was able to make a reservation first and was informed that the system used for the open table accepts reservations although they cannot be received. Then I was asked, I'd like to get around for another day. No one thought to contact me and let me know for 3 days my Valentine's Day reservation was 't honorable. It felt like we were released and played no part. My lady was cleaned and drove 45 minutes to have a Valentine's Day disappointment! From here I call to make all reservations.

While I really want to give a high review for the ease of booking and availability for the Valentine’s Day dinner, I had a few concerns with the overall experience. When we arrived the person in the lobby immediately said that they were at capacity without asking if we had a reservation and then we worried to be seated at a table that was already cleaned and empty but were told they were cleaning it off. Then the service was great but didn’t exactly listen to our orders leading to the food being later and us having to order another appetizer to hold us over. The ambiance was nice, the jazz was a great touch, the position of the chairs to the table was a bit uncomfortable and the bathroom was a bit of a hike away but the food was great.