Moe's Southwest Grill - Tuscaloosa

I decided to try ordering from this Moe’s for a second time, after my last time they left out my cup of queso that I paid for. They don’t make it clear where to go for a pickup order, therefore I waited in line for 15 extra minutes. I’m glad I looked in my bag before I left the store because they did not give me my side of queso or salsa that I ordered. I asked for queso at the store but did not realize there was no salsa until I got home. Whats the point of ordering a side of chips with no queso or salsa included as it says? Very frustrating along with the fact my burrito is falling apart and doesn’t taste very good. The guac especially tastes funny. Keep in mind that a burrito chips drink is going to run you about $18. I’ll go to chipotle next time. Really disappointed that I spent nearly $20 on this mediocre at best meal

Eat at the location very often and I have to say Jess is an incredible worker. She’s always super friendly and makes the best bowls!!

They have some delicious food. I got the bowl with brown rice, chicken, white cheese, lettuce, shredded cheese and chipotle. It comes with chips. My favorite for now

Terrible service. I came by at 7:40 pm. The employees ignored me and talked on their phones instead of serving me. I spoke up and asked if I could order, the one girl who had air pods in her ears laughed and said One sec then she turned her back on me and never turned around. Also the open sign was off.

Got a takeout order yesterday and ended up with a case of food poisoning. I only ate about a quarter of the bowl because the meat tasted so strange. Guess I learned my lesson.