Hotel Andreas Tulum Restaurant

We were on a tour and had a dead line before our tour left, we told the waiter we were leaving at a certain time and asked if the food would be ready in time and he said it would. We were waiting almost a half an hour for a pizza. There were not many people there so no excuse for the delay. Our time to leave had passed and we told the waiter we could not wait any longer so he said this to his manager. She was the most aggressive&ignorant person I have ever seen to be in charge of a business. She delayed our tour and insisted on us waiting even though we had told them our dead line. She would not accept any responsibility for her co workers mistakes. Including the theft of change and again denied this. Basically tried to ruin our day. She threatened us and left a bad image of trips in Mexico in our minds. Toilets were filthy, dingy and run down. But the horrendous treatment we received from staff was by far the worst experience we have ever have. It left us both shaken.

I am not going to leave a massive comment here but just wanted to say that I found the lady that ran the restaurant to be an extremely rude individual as well as a few of the staff members. The worst dining experiences I have had in central America. I had the pizza, and it tasted like it was one of those frozen pizzas heated up. Very plastic and hard.

We ended up here because we wanted to be able to get to the ruins early in the morning and the bus dropped us off right in front of it. The price was right. The people were nice and it was peaceful and quiet. Stay here if you don't want to be bothered at night. There is nothing around at night after the park closes except for one other little hotel. The reason to stay here is simply the convenience of being next to the park. We wanted to walk down to the beach. Before sunrise but did not get up. Oh well. Recommend this place -as you can walk to the center of tulum (30 minutes) or take 5 minute collective bus. Tulum is a great place to visit and this is a nice starting point.

The meal was good, but the service was quite slow. However, there is plenty of shade and fans which was very important to us. I highly recommend their coconut icecream if you care for coconut, if not, they serve many other cool treats. Overall, this is a nice place to stop for a bite--but also be prepared for a long wait for the food!

Stopped for a late lunch Service was very slow even though there was no one else Staff uninterested Cheese quasadiila was ok, rice was dry, guacamole was tasteless Probably better choices in Tulum