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Contribuiți la feedbackThe Monday Wednesday bartender is amazing, and the rooms are pretty good. I often stay in this hotel because I know which rooms are to be avoided. the problem is the sound. there are more than a few rooms with shower baths that do not drain. in other rooms drains water into the baths. they can leave their room in the morning with a clean tub and return at the end of the day with the tub floor black. this is a French hotel, and the owners have known for a long time about the crispy. I know that because I've filed a complaint almost a year ago, and I can't be the only one. their solution is to block bath drains with the stuff. I don't understand why hilton corporate allows that. if you get a room with a bathtub drain, you will get another room.
Huge shoutout to Awani and Sukrut (apologies if I spelt their names wrong)! They were super helpful in assisting us with any issues we had with our rooms, the Wi-Fi, and were overall really friendly. Good hotel for a quick overnight stay, in a great area with lots of restaurants and leisure places like Boondocks and AMF bowling nearby!
The overall hotel was decent enough and the room was clean. There was a softball team staying here that was incredibly loud in lobby when I checked in at midnight so there was some concern that might affect our nights sleep but fortunately enough didn 't hear a peep even though we were staying on the same floor as the team, i mainly just felt bad for the guy that had to work all night trying to keep them contained. Unfortunately all of the positives are immediately negated by the curtains in the room. They are barely even that as they are see through so as soon as the sun came out we were awake. I cannot recommend a hotel that is designed to prevent a good night 's sleep.
We had a wedding party that stayed at the hotel. the heat in one of the rooms would not turn off, it was looked at three separate times to try to fix it. It remained at 74° when it was 90 outside. The restaurant/bar was not open or available. The outside patio was not available to be used. But the staff tried very hard to be helpful but this hotel definitely needs a lot of work done to it.
Was not pleased or satisfied with the customer service from this hotel. Stayed with a group of friends for the Rockies game and when we got back to the hotel, a couple of our friends didn’t have their hotel key and the front desk associate was refusing to let them in when we were in the front lobby telling him they were with us and they just forgot the keys to get in. He then yelled at us and said he was going kick us out, I asked for a manager multiple times and was told “you’re just going to have to deal with me”. I do not recommend if you’re staying for an event with a group of friends. Never will be staying here again.