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Contribuiți la feedbackOutdated and disappointing. For the amount of money spent, this place needs to improve significantly. On my first day, I was assigned a room that had pet urine all over the floor, despite my severe allergy to pets. The carpet was old and filthy. The only amenity included in the package was a dirty water park. They desperately need to shut down for a thorough power washing and sanitization of the entire facility. As for hospitality, it was the worst I’ve ever experienced; when I went to use the bathroom, there were dirty washcloths and towels left behind by previous guests, still wet. I wish I could give this place zero stars instead of one. They are making a lot of money but not reinvesting it into improving the facility. Absolutely disgusting. Rooms: appalling.
I visited this restaurant for the first time and found it to be relatively small compared to Kalahari and Great Wolf Lodge, which are nearby. They initially assigned us to the wrong room, and we had to rush back to get the correct one. In my opinion, Kalahari is the best option for adults and families, while Great Wolf Lodge is perfect for families with young children. I would rate the rooms a 4 out of 5.
We were informed that we would receive a text message when our room was ready. Unfortunately, we didn't get a message until 20 minutes after we inquired at the front desk. They waited until exactly 4 PM to let us know the room was available. Upon receiving our wristband keys, only one of them worked; the other two didn't. We returned to the front desk, where we were handed another set of wristbands, and now none of the six bands were functional. This meant I had to stand in line for a third time to resolve the issue. Additionally, they charge $25 per day for self-parking, a fee that was introduced during the Covid pandemic and, three years later, they are still charging guests to park on their premises.
I have to say I was extremely disappointed this time around coming here. Had to go downstairs multiple times for wristbands to work, took over an hour for housekeeping to bring what we needed (a few times we didn’t even get what we needed), person at register could not understand the questions I was asking about food and didn’t know how to give me 32 cents change, food wasn’t great, and there was mold in the middle of a Rice Krispie treat that we purchase. Had a great time with the people we were with but there was definitely a shortage of staff.
Good time with the grandkid indoor Waterpark is free if you stay at resort. Decent food good size arcade. Nightly free entertainment in lobby. Only downside is the $25 a night parking fee. Clean rooms, lots to do. Will definitely return it the future.Rooms: 4/5
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