Sandbar - Surfers Paradise

I booked this place thinking it was a nice cafe to have a Hens brunch the morning of my wedding. As travelled from Victoria I am absolutely disgusted by the service of waitresses at this place. If they find it funny to spill a HOT coffee on my guests lap and not apologize or have any sympathy I 'd like how to see how they would react! I am a quiet person and would never confront anyone but the way we got treated she definitely got a mouthful from me. When spoken to management about it we got told it 's the waitresses attitude what a joke!

I feel a little bad saying this, and I also feel bad as I didn't mention it to the staff at the time, but my fish and chips were awful. The location is great, the service was excellent, very friendly and attentive staff. Plenty of drinks to choose from and food is priced well, but the battered fish was overly battered, overcooked and oily and the chips were not nice either. I would be reluctant to return.

We reserved online with Open Table Beware, the restaurant will likely NOT honour bookings made here. On arrival we were told that despite booking and confirming on OT, we were outside of their allowable booking deadline of noon and we were subsequently shamed for not knowing this was a policy (stated nowhere on Open Table not on their website . We were told “if you’re lucky we might have a table within and hour but once you get seated it will be a minimum of 50 mins for food”. After stating our displeasure the hostess offered for us to wait at the bar and the first round of drinks was on the house. Okay... so three people in our group of six tried to order cocktails and were abruptly told off by the bartender that those didn’t qualify for “free” drinks, and we were charged full price. (The other three were minors and ordering soda water so the math should have evened out! . We were eventually seated at a makeshift table on the side of a walkway. We tried to order two dishes on the menu and were told that they’d run out (the cheese plate being one of the items so some people just settled for second or third choice items. We ordered... then... never saw our server again. My husband eventually ordered another round of drinks at the bar and a side of chips which came within 5 mins. Meanwhile our dinner order took 90 minutes to arrive and even then, items were missing. After asking a random staff member to check, we eventually received the missing dishes. Overall this was a horrible experience and I’d recommend you avoid this spot at all costs. No one seems to give a whit at this disjointed, horrible “establishment”. You’ll regret your choice.

Great food, definitely worth money. Not too expensive. great music. great staff. booking was very accommodating and easy. we had a great time x

Cordial staff and good food, thank you! also love the atmosphere, we will definitely be back.