Villagio Grille - St. Augustine

Stayed at the hotel where this restaurant is located for a month. I ate there almost every night for dinner. Good food and great service. Big shout out to all the bar staff. Robin, Kelly, Amanda, and Thomas. Always friendly and great conversations.Food: 5/5

I’m a regular at this restaurant decided to try their new dessert menu disappointing to see what they serve for a $9 dessert.Food: 4/5

This has been one of the best experiences I’ve had in a while. I honestly have no complaints. ALY definitely made my stay and time there absolutely amazing. Every employee was attentive and courteous and I honestly couldn’t ask for anything else. Thank you!

This place is has an awesome staff, rooms are fabulous. The pool is great as well it was really windy the day I went however it was still peaceful. It is short distance to lots of activities. Would definitely recommend to others.

The most horrible hotel stay of my life. Both the physical property and hotel operation were the worst I have ever experienced. I would rate this property a zero if an option. I spent 4 days without any food service except for brown paper bagged food brought to my door including a NY strip steak for $38 served with a plastic fork and knife which broke half way thru. The restaurant was not open for service until the last morning I was there. The room was dirty, the a/c unit loud and the vent grate filthy. No chair in the room contrary to the room photos except a hard office chair. Bathroom so dark you could hardly shave, tub rusted and spotted. TV only worked occasionally. Maid service was always late in the day even though the first three nights no one appeared to be in the hotel which was the reason there was no food service and they claimed “off season” BUT had that been posted on their web site I would have stayed at the Holiday Inn for 1/2 the cost and where services are not offered or expected. Desk service only spoke to excuses and never was proactive except to open the restaurant for me alone one day and then and later attempted to make me feel guilty that this “special” accommodation had been done for me as if food service in your hotel is somehow special? The physical property is in dire need of updating, the room rate I would call a “B” hotel but the rooms and physical property are “D to C” quality. The country flags at the main entrance are tattered and need replacing, the landscaping while at one time probably beautiful are only minimally maintained, a gutter is disconnected from a downspout at the side walk from parking and gushed water onto your head, At one of my attempts to have lunch and even though it appeared fully staffed I was told no service but I could order out, fine I ordered a burger but they would not provide a beer and although the bar was closed each day until late afternoon they directed me to the front desk to buy a beer. A first for me to see beer coolers at the front desk for all check ins to see. Weird. I checked out 10 days ago and have never received a bill or statement although I spent probably 1200 and it hit my CC, I have asked by phone and email repeatedly over the last week but they refuse to provide. Wonder why? I received a standard emailed review request from Marriott a week ago but my review has not been posted, I called they said 72 hours after submitting and that was about 5 days ago. Wonder why? They have not posted but 1 night of points even through I was there 4 nights? There may be a law against this? I have read multiple negative reviews that raise similar issues and others including over charges and rate reductions that were promised but never provided. This hotel is a sham and they are so accustomed to taking advantage of people without any thought about it, it seems to just be standard operating procedure with staff buy-in. I operate businesses and know how important customer service is but this hotel management, beginning at the top, truly does not care. They only want your money and offer little in return. Stay away.