Pizza Hut - Schaumburg

Bad customer service ever. I ordered 2 pizzas and wings. only wings arrived. when I called to ask where they were. I was told they forgot my pizza. they wanted me to pick them up and nobody was told that it could go. after someone had just been there, 5 minutes before the fall of my wing. they said they would call me back. They never did. I always called the load. they would either not answer, hang on me, and when they finally answered, I was told that they were there in 10 minutes. they are never there, until then the load was closed and could not call. lady was rude. it didn't even try to apologize. never order again, I have to wait to load open to speak with the management. during which the guests I had did not eat. so embarrassing and stupid.

Awful customer service; as in they steal your money here. Seriously. Find another place to get pizza from until new management.

Ordered the pizza at 7pm as carry out. Went to pick up at 7:40 and wasn't ready. I had sent my son inside so after 10 minutes waiting for him to come out I went in. I asked why the delay and was told they ran out of cheese. Informed them that my confirmation email said it would be ready by 7:30 which was now 20 minutes ago. Then asked why no one thought to notify me and got a shoulder shrug. Canceled my order. I would have waited if the guy wanted to give me an answer and actually communicate with the customer or at least said sorry. We've had a few bad experiences at this one. Won't be going back. Employees at store are just rude. This location needs new management

They mess up the simplest of orders and you have to wait for 15 extra minutes. Papajohns is just across the road.But the food was very good.

Never again ,, got my pizza it was soggy and raw ,way undercooked tasted like uncooked dough fell apart when I picked up a slice , someone can get seriously sick eating raw pizza like that definitely not good ,,,sorry