The Sandwich Spot - Sacramento

After spending $30 on two sandwiches, I was extremely disappointed with the experience. Nobody answered the phone, so my friend and I had to go inside to speak with the only employee working, despite it being almost 2:30 in the afternoon. I found myself having to clarify my online order with him, and he informed me that it wasn't ready. Meanwhile, I noticed my order sitting on the counter behind him, improperly prepared, and I couldn't tell how long it had been there. For the price of just two sandwiches, I expected much better service and quality. I regret not choosing another place that would have given me more value for my money.

I can't recommend the TRI-TIP Special enough! It's a fantastic sandwich that you have to try. Wonderful!

We ordered three sandwiches online, and unfortunately, all three were made incorrectly. None of the extras we paid for were included, and two of the sandwiches didn't even match what was listed on the menu. Since they were closed, I left a message but never received a response. This will definitely be my last purchase from this restaurant.

It was right before the closure at 19:45 that they ordered me because they wanted to close. They were rude and hurried. There were two ladies, an Asian and a Caucasian. Manager, if you read this, please talk to them. If the store isn't closed, why am I going to hurry? Why don't they set the closed sign. But if you're open, I can order something else, right?

Updated review 7/14/21 This in no way has anything to do with the quality of food and more for the customer service of one newer employee. I have been going to this location since it first opened at Delta Shores and I've never had a true lack of customer service or attitude and I'm there pretty much weekly. Yes mistakes have been made on my food but that's bound to happen. Anyway, Sunday I called in an order for my usual and asked for a side of secret sauce and bomb sauce. Someone named Regime or Regina who I've never spoken to or seen working in the restaurant answered and took my order and she already sounded less than enthused. I arrived at the restaurant and picked up my food. I check to make sure my side sauce is in there and each container is less than half way full. I go back on and asked for more sauce and Regina dang near cuts me off and says with an attitude that she gave me sauce. Clearly I know that because I held up the container and showed how at most it was halfway full. I don't even think those containers are 4 ounces. Then she proceeds to turn around and asks her fellow employee under her breath if they charge for sauce. Really? If it costs extra then charge me, if not, cut the attitude and just give me my sauce. I didn't give her attitude or accuse her of messing up my order but she felt the need to respond to me with a snarky response and attitude. Usually I would have let it slide but that was unnecessary and the type of attitude that makes loyal customers not want to go back. There are plenty of other restaurants around that don't employ her or her nasty attitude. See the pictures to see the size of the sandwich and the sauce container she gave me that was halfway full. The food and customer service is excellent. The only reason why I didn't give it 5 stars was because they forgot my avocado on my last sandwich which is my favorite part. I would have called and told them but it was already closed by the time I got home and noticed it. Oh well hopefully next time everything will be correct. I'll still be going back for more delicious sandwiches