Hero Certified Burgers - Richmond Hill

They don’t change their grease. My poutine tastes disgusting and the mushrooms are soggy. The customer service is kind of bad. Not polite at all

I did not experience the best customer service here. I asked for a signature combo and as I was about to ask for a different side and add another topping to my burger, the lady taking my order kept interrupting me saying is that all? I was clearly not done stating my order and there was no line behind me for her to rush through my order. She did not even ask any follow up questions to make sure if I was satisfied with my order. Instead I was given attitude and was not even able to ask for sauce to go with my chicken fingers. It felt like she was being condescending and kept laughing with the cooks, making me uncomfortable as if they were laughing at me because they kept staring my way. For all I know, they could 've already spat in my food without me knowing.However, that was not all; When I received my order my chicken fingers were undercooked and my burger was overcooked. I 've never experienced this in other franchises, this is the first. I spent a good $20 only to receive disappointment. After reading through several other reviews, it seems this isn 't only happening to me. Do better! This needs to stop! Keep your employees in check and if they 're not, they shouldn 't be working in customer service in the first place. I wish I asked for a refund but they made me feel too uncomfortable.Tuesday, February 28, 2023 around 7:20pm

Burgers are really over cooked like well done. You need to say very specifically what you want in your burger as they don’t ask and if you forget to mention anything, they’ll just give you a plain burger. Limited seating.

I won’t make this mistake again.I know it’s just a cheap burger and I don’t mean to complain but it looks amazing in the display. Looks like dry plywood when you get one. Smashed.Horrible horrible burger.

Burgers are really over cooked like well done. You need to say very specifically what you want in your burger as they don’t ask and if you forget to mention anything, they’ll just give you a plain burger. Limited seating.