Bj's Bakery - Quakertown

Just a word to the wise. If your are considering a purchase from BJ 's that involves shipping from their shippers, CEVA, be prepared to be frustrated out of your mind. We purchased a 65 TV online during Black Friday deals. We ordered it on 11/28/21. Here are the details of shipping we received from CEVA. It was prepared and shipped from a CEVA center in Hartford, CT on 12/1/21. It then went to another CEVA center in Xbridge, MA. (Problem, we live in the Pocono Mts. which is southwest of CT. MA is northeast of Ct. It then traveled to NYC on 12/2/2021. (Great, we live 2 hours from NYC, straight west on I 80 We also received a text message on the same day which read, Today 's the day! Your BJ 's shipment is out for delivery. How stupid of us. We assumed it was on its way from NYC and would arrive in the late afternoon of 12/2/21. It did not arrive. The next morning we checked the tracking info on CEVA 's site, expecting to see our TV somewhere in NJ or PA. No, it was now in Philadelphia, three and one half hours southeast of us. So, the journey for our TV should have been 189 miles from Hartford to Henryville, PA. Instead it travelled 74 miles from Hartford to Xbridge. Then 189 miles from Xbridge, MA to NYC after which it travelled an additional 94 miles to get from NYC to Philadelphia. Now, my precious TV has to travel 119 miles from Phil to Henryville. Let 's total the excess miles this shipment has travelled. It will travel 476 miles to make a 189 mile trip. To add insult to injury, the expected delivery date is 12/10/21. They need 7 days to travel 119 miles. Please keep in mind this TV on 12/2/21 was 84 miles from our home. So, moral of the story, if you are ordering any large item from BJ 's that has to shipped via CEVA, you may want to consider a company that uses FedEx or another shipper. I know that shipments are taking longer than usual, but whoever does logistics for CEVA shipments needs to buy an old fashion map and figure out more economical routes. This company has to be losing money on the cost of gasoline for their trucks. Poor service to say the least. Confusing text message, absolutely. Does BJ 's care, don 't think so. Don 't say you weren 't warned.

Read my comment under another’s post. Your service barely exists. You pay someone to stock the merchandise you want to sell. And that’s where it stops. You have new employees all the time because you pay ****. And then You cut hours on employees because you don’t want full time employees because you don’t want to pay any benefits. You are a corporation that is NOT good for AMERICAN workers. I’ve been a member in Quakertown since you’ve opened. I can see a difference in service and your prices aren’t that great, not to mention some products you no longer offer.

First you have to pay for a membership to shop. Then you don't get the services. I shopped today and before 4 p.m. the bakery was dark, nobody in the meat department. There were 2 team members in the deli, wow. I asked to get a pound of meat slIced and was told the deli is closed they had to clean. I then went to the customer service and was told the deli should be open the same as the store but was closing at 6. Remember it's 4 p.m.. I asked for the nsanger and Melinda came

This store has the worst customer service, employees cannot be trusted to give accurate information and there is no integrity. Called the store recently regarding a purchase I made that day because my coupon book finally arrived in the mail (quite late) to see if my receipt could be adjusted to utilize the coupons. The woman I spoke with said it was no problem at all, to just bring it with the next time I come in, there is no need to hurry back in for the adjustment.

This store has the worst customer service, employees cannot be trusted to give accurate information and there is no integrity. Called the store recently regarding a purchase I made that day because my coupon book finally arrived in the mail (quite late) to see if my receipt could be adjusted to utilize the coupons. The woman I spoke with said it was no problem at all, to just bring it with the next time I come in, there is no need to hurry back in for the adjustment. So foolish me, I listened and belived what the employee told me and didn 't hurry back when I went in to have the receipt adjusted they told me they couldn 't do the adjustment because the coupons are expired now (even though they weren 't at the time of purchase). Totally screwed me out of $10.50, not right...incompetent employees there always some kind of problem at this store. Need better training for employees!