Dunkin' - Penfield

Met with friend there for coffee and catch-up. Like that they don't push you out since there have been FEW opportunities to reconnect in the past months

This Dunkin is by far the worst location we have ever visited. Nasty staff, coffee was watered down and cold, incorrect coffee order, and we were chastised for ordering 2 dozen donuts. How dare us for ordering donuts at a donut business. The employees atthis location need customer service remedial training!

I was having a rough morning and the ladies there made me smile, they are so considerate and hardworking!

Having to wait 40 minutes plus in the drive through lane is insane.

I visit this place's drive-thru quite frequently, and the staff are always on top of their game, even during hardware failures.