Wendy's - Pasadena

This is already the most white trash Wendy's in a 15 mile radius and you're probably getting spit in everything you order anyway, but for the past couple of months they had been renovating and the information the franchise owner submitted to Google reflected that they were temporarily closed. I have wasted my time driving to this place 3 times in the last 3 weeks when I am working in the area because the owner changed the Google information to say that they are open; they are not. I hope enough people feel the way I do so that the franchise owner is forced to sell and someone competent can take over and clean this place up when it's actually open again.

Grand reopening with new employees following a lengthy remodel so I cut them a little slack. The chicken sandwiches were good. The small fries were quite a bit under filled. For some reason, they packed my order three combo meals into three separate sacks. Overall, not too bad with a promise of good job once they get some experience.

First time eating there since the re-opening and I am quite honestly disappointed. The drive-through was packed so me and my pregnant fiancé went inside because we thought it would be quicker but that was not the case at all. The drive-through was being prioritized over the customers inside. There wasn’t anyone taking orders for the customers inside. We had to wait 15 minutes before anyone took our order and another 10 minutes before we even got our food. The food was overall pretty good but the service was pretty much bottom tier.

It’s clear that you can put lipstick on a pig, but it’s still a pig with makeup. You can dress the outside of the establishment in nice trappings and refresh the interior, but these things don’t bring substance to the franchise or the quality of food you receive. We were missing about HALF of our order, which amounted to about $20 worth of “lost” food. If you try to speak to the staff, you’re dismissed out of hand and the phone lines are closed. To top it all off, Wendy’s corporate support is nonexistent. Better to save yourself time and money and just go to McDonalds instead.

Both burgers came out pink, then when we got the new ones, my husband's still had the paper that separates either the raw patties or the cheese in his sandwich. He ate atleast 2 bites of the paper. I get they were rushing because they were busy but that doesn't excuse undercooked food and paper put in the burger. Definitely won't be coming back.