Sugar Marmalade - Ottawa

The dessert was delicious. The mango pancake was excellent. It was enjoyable to order using our phone. The staff were pleasant and friendly. I would have given a higher rating, but I thought the music was a bit loud and the cleanliness could have been improved. It wasn't dirty, just not as clean as expected.

The desserts at this restaurant were mediocre. The waffle was tasty, but the portion size did not justify the price. The Mango and black glutinous rice with coconut milk was average at best; the rice lacked flavor and was clumped together at the bottom. The wait time was surprisingly long, even though we were the only customers in the restaurant. It took nearly 30 minutes to receive our order of 2 waffles and the black glutinous rice with coconut milk. However, the staff was friendly and provided good service.

I had such a great time at this restaurant! The food was incredible. I tried the Mango pancake with vanilla ice cream, which was light and fluffy. The other desserts were also delicious. I highly recommend giving it a try!

Nice little shop for Hong Kong/Taiwan style desserts. We were served by a lone female shop keeper who happily took care of ringing us up, making the food, and brought it to our table. We ordered a coconut/mango/purple rice dessert. It was a little too light and could use a little more sugar and coconut. The taro drink on the other hand was very good. Overall, this is a nice place to meet with your friends and enjoy a little dessert.

I used to love this place with all my heart back in 2016–19. I would go to Sugar Marmalade on every possible occasion. Unfortunately, leading up to the pandemic, the quality took a major hit and this location hasn’t seemed to recover since… their cutlet dishes that used to be juicy and tender are now rubbery, their popcorn chicken I used to be obsessed with is fatty and gristly, the fries that used to be so golden and crispy now resemble reheated frozen mccain fries. There are only a few things keeping this place alive in my memories — first, the takoyaki is still amazing here, easily my favourite in the whole city. Second, the fancy drink menu is varied and super delicious. Third, the desserts have remained fantastic. I’ve loved every single one I’ve ever tried. If you’re visiting Sugar Marmalade, I highly recommend sticking to the drinks and desserts (or to the very rare savoury menu items that have held out over the years). I feel I still have to give three stars for these things alone, because they really are great. I did see that Sugar Marmalade has a new Nepean location, so here’s hoping that it can recapture some of the lost joy for me.