Dunkin' - Orlando

Truthfully, i was rather impressed by the way that melissa ran the store. Its rare that you see a person with the ability to take calls for the drive through, prep orders in the front, and manage to provide a sweet and caring tone towards her customers. She's constantly checking for messes and anything that may be out of order so that it can be taken care of as soon as possible. Shes swift and precise and honestly doesn't seem like she gets the recognition she is deserved. I hope to see more employees like her in the future!

This used to be my favorite Dunkin' because they made the best drinks, but I had to lower my rating due to a terrible grilled cheese sandwich I received. When I took a bite, it was awful, so I opened it up to check the inside and found burnt cheese with hardly any inside at all. It tasted like melted plastic. The person who made it should have known better than to serve this to a customer.

Was standing in the drive thru speaker for more than 10 minutes waiting for them to take my order. Kept saying ?hello? and they just responded ?will be right with you?. There was nobody in front of us or in the restaurant. Still cannot understand why they kept us waiting. We ended up leaving. In the past weeks, they have been out of all bottled drinks, and last Sunday they did not have any sandwiches for breakfast.

Melissa provided outstanding service and had a wonderfully positive attitude during my early morning visit. I frequent Dunkin' daily, and I wish every location had a few Melissas. I will definitely return to see her at this location!

I am appalled by the behavior of the store owner Sergio and manager Alexis. I have never in my years have dealt or witnessed people who are disgustingly disrespectful to staff and customers. My son worked for this store for a year and has always accommodated the customers and his supervisors but due to a false report, he was terminated without a warning. Unfortunately, he is not the only employee to be mistreated. I cannot count the number of employees who have worked here and quit within a few weeks of working because of the mistreatment of Sergio and management. The entitlement that management and Sergio display is revolting. Threatening employees without reason, firing them without cause, insulting customers and employees and the list goes on. Customer Service by Sergio and management is non-existent. They will rather let teenage employees handle disgruntled customers. The store is rarely stocked with its products, may be up to par when it comes to cleanliness and always short staffed.