Cold Stone Creamery - Orcutt

Delicious ice cream, not so great customer service. My sister and I both asked for cones for our ice creams and neither of us got them.I was paying for two ice cream orders separately and one of the cashiers did correct herself and put my ice cream in a waffle cone. When my sister came up to pay for her order, her ice cream also did not come in a cone and when she pointed this out, the cashier told her : "You didn 't ask for a cone. "It 's a good thing I wasn 't standing right there to hear that because I would have immediately told her I 'm not about to have this back and forth with you but she did order the cone. Please correct this mistake and prepare it accordingly. I don 't know what 's going on with young people and customer service but when I managed a food service establishment, that kind of customer service response would have been absolutely unacceptable. To the manager of this place: I know that the customer isn 't always right and I know how challenging it is to work in food service. You need to make sure your cashiers respond to their mistakes with humility and apologize when there 's even an inkling that they may have made a mistake here. I truly believe this place wouldn 't be getting as much business as it is now if there were more competition in the ice cream space in orcutt.

Terrible manager George Jorge !My doordash order was incomplete. Since we still wanted our waffle bowls, I drove to Coldstone (kinda defeats the door dash perk) and explained my situation to the counter girl who was very sweet. She had to run my order and receipt by her manager. The manager gave me several very dirty disgusted looks. No apology, no smile, just berated his poor employee in spanish. I guess he thought I couldn't understand. This manager should be ashamed of himself and has no business dealing with either the public or management responsibilities!

Won't be back to this location. Smells horrible!!! Ice cream was not very good either. My mix in was not mixed in, it was just sprinkled on top. What a waste of money.

My favorite mom and pop ice cream shop : I understand they are understaff at times but they're worth the wait.

This place smells like a porta potty. I thought they might have been having a plumbing problem, but after reading other's reviews, it seems like it always smells like ****. The ice cream was fine, but we had to take it to go because of the smell.