Papa Johns Pizza - Northport

I used to frequently order from Papa John's before moving to Northport, but in the 2.5 years since I've been here, I have not had a single positive experience with this store. My orders have consistently been incorrect or poorly made. Last night, my daughter requested Papa John's because she loves the garlic dipping sauce. Despite my reservations, I placed an order. The food arrived on time and was correct, but it was undercooked and messy. I had to put it back in the oven to finish cooking the crust, and there was raw dough in the middle of the pizza. This has happened before with orders from this store. If I wanted to make my own pizza, I wouldn't spend $50 on an order; I would just go to the grocery store or a pizzeria in Downtown Northport. I wanted something convenient as I was busy, so I did not bother calling the store this time. In the past, they have offered to bring me a new pizza (which would take over an hour) or comp me on my next order. I chose the latter, but when I tried to use the comp a week later, the store claimed they had no record of me and I had to pay for the pizza. This store is poorly managed, produces subpar food, and overall, sucks.

Why do we continue supporting businesses with staff that don't smile, don't say thank you, and don't seem to give a sh*t if we're there or not. We spend our hard-earned money to be made to feel unwelcome. DON'T BOTHER WITH THS LOCATION!

Ordered a pizza online at 10:49 am to be delivered at 12. I put in my cell phone number so that it could update me on status, one hour later around 11:46 I decided to make sure it was on its way by making a call to the store. The employee that greeted me told me I just ordered the pizza a few mins ago. I had asked and it was confirmed by email that the pizza be delivered at 12. I asked if she might could get it there by 12:15. The employee was very rude to me. Told me they were very busy and treated me as if I had just ordered the pizza put me on a long hold after she told me she didn’t think she could get it there by 12:15 and after the 8 minute hold, she said the pizzas were ready and driver was leaving now. The problem is before she placed me on long hold it was more like I can’t do 12:15. I had pulled over at Pizza Hut. Placed an order, paid, and had them tell me they could have my pizza ready in 10 mins. Lost a customer today.

I placed an order online and it said it would be TWO HOURS before my pizza was delivered! I called the store and they confirmed that. I cancelled immediately! That’s a ridiculous wait for a pizza!! ?

The food here is very good in my experience I've had great delivery drivers and an overall great experience with this Papa John'