Pollo Tropical - North Lauderdale

We ordered the whole chicken family meal to go. The rice and beans were fine, but the chicken was clearly a burned, dry , and stale lunch-hour leftover. Even my chihuahua refused to eat it....a bad sign for sure. Not going back to this location.

Customer service was great and drive thru went fast.

Everytime I come here I always leave without my cilantro sauce that I specifically asked for and got a verbal agreement to add to my order and I know yall are miserable cause who isnt in this day and age tbh i get it i really do but i want my cilantro sauce like what did i do to u personally to forget my cilantro sauce every single time without fail omg and i keep coming back bc i think oh maybe this time ill get my sauce and its always a 20/50 chance i get any? im just trynna live my life but i feel like now im being plotted against by the tropical pollo himself. anyways stay blessed and remember to give people their sauces i beg pls

The best Pollo Tropical I have ever eaten at, great service, very good food100% sure that I will return

Service was quick and the young man understood everything I said no problem, the food as hot and flavorful what more can you ask for.