Mcdonald's - Newark

It was good for fast eating. are not high. but good customer service from what I saw. always patient with me

The drive-thru line can be long at times, so it is best to place your order ahead if possible. The staff is courteous and efficient.

They're a little slow. even if I order online. but I like some of their customer services and they take into account the accountability if they transfer a contract or last for a long time

2 stars only because this is a very nice-looking clean McDonald’s. I went on 11/4 at night to get to coffee. This is a summary of my experience: -Went in, 7 employees joking around talking in Spanish, no one acknowledged we were there waiting. -When a cashier finally came to us I said: “2 Medium black coffees, one with 2 sugars, the other one with 2 sweeteners” then he asked what size, if I wanted milk or cream, and how many sugars. I think my initial order was clear enough. However, I didn’t mind since he barely spoke English. When he brought the coffees I asked which one had sugar and which one had sweetener. He said he didn’t know what sweetener war. I said Splenda or Equal. He the went to get the coffee again, brought me a new one and it had no sugar nor sweeter on it. So disappointing. I dealt with it and just sat down to drink my coffee. A couple minutes later I came to the counter to ask if I could use the bathroom (since apparently they have to unlock it for every customer). I was very polite but the girl just yelled: “GO AHEAD”. I went and the door was still locked. I came back to the counter and asked her to please unlock the door, to which she responded: “YOU GOTTA WAIT. I’M NOT EVEN SUPPOSED TO LET YOU USE THE BATHROOM”. I asked how is a paying customer not allowed to use the bathroom. She said she didn’t know I was a customer, to which I responded: “maybe you should ask instead of assuming”. Overall a terrible experience that night. I came back the next morning for coffee. This time I asked for sweetener on the side. This other cashier also didn’t know what that was. Their English level is very low, and it’s disrespectful how they just speak Spanish in front of customers. I obviously don’t mind if the employees are immigrants but this is AMERICA. If they wanna speak Spanish at work they can go back to Dominican Republic or Mexico.

I made an Uber Eats order that was ruined by the McDonald’s staff’s inability to correctly prepare an order that I paid WAY too much for in the first place… the instant I noticed that there were items missing from my order, I knew that I was going to go hungry, I mean, who wants to eat dry chicken nuggets without sauce? Not me. Thanks, McD’s for charging me to ruin my night! BE AWARE: if you use Uber Eats to order from this awful place, you will probably regret doing it like I did and they will NOT refund your money or try to make it right. I definitely won’t make this mistake again!