Chicken Express - New Braunfels

Best fried chicken ever. Crispy and juicy. Got the chicken only to go. Watched it being made, and it couldn 't get any fresher. Great flavor. Reasonable prices.Parking: Lots of parking.0

We’ve stopped going to this location. We were kept waiting over 30 minutes for our order, they were absolutely NOT busy either. There was only one other customer inside and they already received their order.The longer we waited, more customers came in and received their orders. We asked 3 times about our order, all 3 times, we were told ”it’s coming, just a couple of minutes“ but it never came. The employees were joking around a lot and seemed to be working on a large order that came after we’d ordered and not fulfilling our order. I get low blood sugar if I don’t eat on time so we had no choice but to ask for a refund and go elsewhere. The young blond girl who seemed to be in charge didn’t seem very sincere in her apology and reminded us it was going to take about 7 minutes for our order. I reminded her it’s been over 30 and we’d asked 3 times already so that doesn’t line up with what she was saying to us. She then said “well, you asked for a refund and I gave you the refund soooo…”.We went back a few weeks later just to see if things improved as I came out of the restroom, the same blond girl was talking about us to her coworkers, telling them about the previous incident. I found that to be incredibly unprofessional. When she saw me looking at her because I heard her, she quickly said “oh hiiii! Glad to see you…”We received our food and it was undercooked, my husband’s food was so greasy that he literally had grease running down his hands. I’d have taken a photo of that but my hands were greasy as well.We’ve eaten there a couple of more times, waiting several weeks in between but each time, our food is either barely warm and tastes as though it’s been under the heatlamp for a while or else it’s undercooked or super greasy. We’ve decided to continue eating at a different location from now on. I don’t know what happened to the previous manager but service has definitely gone downhill since she left.

Went threw drive thru chicken was old and dry ask for fresh chicken and was given all attitude wow we spend our money for good service and get treated like that but I’m not haven it I pay my money I want good service and that’s that.. never had problems with this place before like this but today this Crew got the right one

Friendly service and great food. Chicken is fresh and moist.

I bought the 12 piece meal bone in chicken, but the chicken was OK. To be honest, it was very greasy and kind of soggy. The chicken texture was also a bit gummy. The okra and fries were good, as well as the biscuits and rolls. In my opinion, the chicken strips are a much better choice than the bone in chicken.Parking: The parking lot is not very big. Just a few parking spots.