Panera Bread - Nashville

The staff today during the lunch break deserves so much credit! it was crazy busy and yet they were all very nice and sympathetic to wait customers even the rude. they did a great job and we really appreciated it!

A veteran greeted us in the bank and took our order. Thank you for giving him a chance. eating was hot and perfect.

No one on the switch. tries to order in the self-order kiosk that has not read my card. otherwise I was completely ignored by the personal. So I went out and went next door to dieucks. look back.

I love panera brot. but the panera on the 21st street is very weak in their service. there was no day I went there and they got everything in their coffee station. I should ask several times from the personal to fill milk and sawn. today they have not had a coffee for a while! I hope panera can keep its high quality service!

Set in the drive thru for 25 minutes Ridiculous for a fast pace area in downtown Nashville. They put us behind for picking our children up from school. The customer service on the head set was ridiculous. Smiling through your headset goes a very long way. She rushed us talking, didn't give us side item choices .. The young lady didn't greet us , and even pulling up to the window we was not approached. Until a young man handed us a a drink that didn't belong to us, able 10 minutes later. So that added even more time to the wait. It took 25 minutes to receive our order for our salad, soups, and sandwiches.. I spoke to the Assistant General Manager, and she explained they were short staff, and recieve complaints every week, and that I'm not the first. I respect her honestly, but she was even ripping, and running around the store. She need to be upfront (expediting) sending out orders so that when they are very busy she can coordinate. Believe me if she was standing there things could run smoothly. Everyone excuse is short staff due to Covid ...nobody want to work etc....false .. everyone is hiring..it's all about how the place is ran. The place is ran so horribly, and ghetto . They act like this place is in a bad area ...