7-eleven - Nanaimo

I had the worst experience here with a staff member. My partner and I were driving for our delivery gig, since my partner was busy on a call, I decided to help him pick up an order; there were slurpees in it, one of which was not closed properly; so it fell down and ‘the staff AHELI asked me to clean it’.IS THIS A WAY TO TREAT PEOPLE??!! Pathetic staff who don’t know basic service protocols!!! Please see who you hire here!My partner went back on having learned about this incident and they denied it. When I went and told her about what she said, she bluntly denied it and so did her co-worker. Teach your staff how to treat people! I used to visit this store regularly, now I have to think twice to visit here. I hope some higher management person looks into this matter, so that we don’t have non-staff members being treated like how I was treated.

I dont know what happened but there used to be a middle aged women who was in management here. When she was here the staff were fast, quick to greet you, helpful and just seemed happy.The last two or so months they have been nothing but slow, unattentive, uncaring and I don 't get greeted anymore.They put up signs using receipt paper to say things like closing early or closed now and just put it on the window.The owners descriptions says they mever close and are 24/7. They need to change both of these because they are incorrect.Today they were closed and it looks like a mess inside. No explanation on why they are closed.The staff are compleatly lacking social skills or any customer service professionalism, they will look at you at the counter and leave to the back without saying anything or letting you know they will be a minute or two. In the last 2 months I 've been told have a good day once by a girl who I haven 't seen again. They have grabbed good with cloves on, given change with the same gloves, then have go food for other people with the same gloves still.Total shame to see this place devolve into an absolutely bad 7-eleven when the people here used to be the best. They will scan items that are 2 for 1 but say not that flavor when the sign says they are. monsters are an example of this happening to me, an original one and 1 sugar free one they said it was over 9.50 when the 7-11 on terminal scanned each item and it applied the deal within two days of each other. I ended up switching my flavors.Whoever is in management here needs to change there pace. I 'm ashamed to say I 'm here every other day and to see it get this bad is terrible.

Terrible customer service the staff is always talking and ignores you. You could be typing in your postal code to save money and they hit the screen off to the pay menu, they refuse to cook food if it's not made, if you ask for a item from behind the counter they look and say they don't have it when I go to other 711 stores they will actually get what you asked from the back storage. Your better off going to one of the many convenient stores in the surrounding area do not recommend

I went to get something that required an ID, I proceeded to say I dont use the name or pronouns on said ID anymore, and I was still constantly misgendered, even after corrections. Absolute garbage service, I'll go literally anywhere else other than here after this. Happy Pride, by the way! Or not, if certain cashiers are working. :

I wish you could give negative 5 stars.Absolutely horrible. The staff are poorly trained, arrogant, and rude. Under no circumstances should any business be supported that treats customers the way the staff here do.