Chipotle Mexican Grill - Minneapolis

Hands down the worst chipotle I?ve ever had to deal with. There is 17 people in the lobby waiting for food. No orders up at all. My food was supposed to be done 20 minutes ago. No apologies for the delay, they don?t call out orders when they do come. So all 17 people have to look for their name. Workers are laughing at all the people waiting. They should shut this location down immediately. Horrible service. Avoid at all cost.

Ordered online. I was SEVERELY underserved on my burrito portions. Once I got home I was happy as a clam ready to dig in to my burrito only to find it was the size of a toddlers forearm. I COUNTED INGREDIENTS! Absolutely ridiculous. Lucky me was given a replacement burrito and full refund after contacting customer support. Never going back!

There are other Chipotles in the area, this one's clearly mismanaged. Not the first time I've had issues but after so many over a long period of time I feel necessary to leave a poor review. I mean, it's a Chipotle, but they're always behind on pick up orders and the cleanliness could be improved. After waiting many many times past the window of pickup, on this occasion an extra 45 minutes pasted the arranged time, I was told there was no chips and then I would need to go through the online portal to get my money back. This was after getting a scowling glance from the person behind the window telling me there's no chips and going right back to work without an apology or explanation.

In person ordering is generally pretty good, but online is often far off. Always something wrong about the order, but generally is pretty small. However, I just picked some up and they forgot an entire menu item on top of being late. This has happened multiple times with one where I ordered a bowl with guacamole on the side and received the picture below. I was charged $13 for it and couldn?t go back as I was already over an hour out. Go in person to be safe, not even worth the points

I 've tried this location multiple times and every single time I order online, not only is the order not ready when the app tells me it should be available, it 's 15 20 minutes extra wait time bare minimum. There are no associates that offer any help or explanations. The associates don 't even read the name of the order or try to find the customer that 's waiting on the items making every customer have to come up to the counter to read the name on the bag every time a new order pops up *Multiple times* I have seen customers yelling out the names that are on the orders rather than associates doing anything to offer assistance and basically ignoring what 's happening in front of them. As I 'm typing this review there are no less than 10 people waiting in the Online Pickup area. No one has offered an apology and every customer looks disgruntled by the lack of service. Multiple associates have walked by the line of people to grab a drink from the soda fountain and joking with each other. There was even an associate behind the counter complaining loudly about the service industry as there were 10+ people waiting in line. I 'm currently 17 minutes behind my 720pm Pickup time and haven 't even been looked at by an associate once. Not expecting 5 star service from Chipotle but this is inexcusable. It 's clear there is a management issue at the Edina location, especially during the 6 10pm hours. Edit: The attached picture was the product of me waiting over 20 minutes from my Pickup time for 1 burrito.. I won 't be returning to this location.