Cold Stone Creamery - Mill Creek

The person working today was soloing a busy Saturday shift and was still kind and had great service and attitude. I didn't catch their name but I hope they are recognized for this. This place should be better staffed on Saturday so one singular employee doesn't have to run the whole store. Great experience.

Woman with glasses and black mask seemed bother by me and my family. She wasn't friendly and had no patience. We would have got a name but she wasn't wearing a name tag. Also we decided to eat in for the kids and staff was rude to other family's that came in after.

1 stars for the customer service…….. my hubby had brought me home my favorite yesterday,, strawberry blondie after stopping by with my kiddos……. I was at work late that night. He’d ordered a small but it was messy— so apparently they’d put the small cup inside in a large cup since the sides were sticky. He didn’t notice however, and someone else rung them up and he paid for the large size. I finally got around to opening it today— and my hubby was like, you have to split that, I paid for a large— when I opened it, he was SHOCKED that it was filled with a small cup instead of ice cream……. Whatever. So I asked him for the receipt, but, he couldn’t locate it. I called the store and explained the situation and they told me, it’s already been a day so there is nothing we can do—we can’t give you a refund— you’d have to speak to the manager and she isn’t on the schedule for the foreseeable future. I told her I didn’t care so much about a refund, but on principle, a replacement item next time I come in would be fine- she said she can’t make that decision— it would be up to the manager…. I asked how do I contact her? The girl kept putting me on hold to speak to her assistant manager and then said- I can’t give my managers number out over the phone. I said, um, I didn’t ask for her number and then I asked for her email……. She said she couldn’t give that out.. then, I asked her…. Well what is your suggestion to remedy this situation and she said, “accidents happen, we have new hires and they make mistakes, so that it”. Considering the ice cream we bought for the family was $40 worth, and is that much consistently, was pretty shocked to hear her say that, and then I asked her when the assistant manager would be in next, and she told me Monday. Then I asked for her name, and she said, “I can’t give that out over the phone.” Like whaaaaat? This place is extremely overpriced, but it used to by my favorite special treat— I’m rethinking that now……..

I like the service at this place. The red velvet luxury ice cream is my favorite.

I recently visited this location and noticed no one is wearing gloves. The Ice cream is good, but that does not justify the missing gloves...