Pizza Cucina North Merrick

All around solid pizza. I'd never be against coming here.

Pizza was absolutely delicious ?! Owner, service was very ? good. Chicken roll, Sausage &pepper roll, really good. Excellent place to dine.

Fresh just like Nonna used to make ordering on the Slice App?makes it easy

Thought I found my go to pizza place on Slice, but past few orders have gone down hill, tonight was it for me I leave notes on almost every order for the delivery person not to ring the doorbell, but they never listen, I have small dogs and don’t want them to run out…I tip through the app so it’s not like they should be looking for that Recently it seems their food has gotten worse, been disappointed with a few recent orders, but tonight was it for me I contacted Slice about a very disappointing order along with terrible delivery service but yet they sided with the restaurant Ultimately I will never order from this place again and will probably be deleting their app, plenty of other food options and delivery services ?

I must express my profound disappointment over recent events that have drastically changed my perspective toward a business I once held in high regard. It pains me to write this, but after spending approximately $10,000 at this establishment in less than a year—a significant sum that any mom-and-pop restaurant would value—I feel compelled to voice my frustrations. My loyalty as a thrice-weekly patron, ordering from the confines of a nursing home, was met with shocking disregard. Up until now, my complaints were few—merely a handful in almost a year, with only one order ever needing to be remade. This minimal history of complaints makes the recent accusation by the owner that I frequently complain not only baseless but deeply offensive. What exactly am I supposed to be complaining about regularly? That I didn’t get the extra sauce that you always charge me for, the sheet of aluminum foil that I was charged $3 one time and $1 on other times but I never complained about that or the missing plates because I’m confined to a nursing home? I 'm surprised you didn 't charge me for the plates! The suggestion is absurd and insulting. The catalyst for this outburst was a severely mishandled pizza delivery by a driver who seemed unaware of how to properly handle food. When I called to address the issue, the response from Dorene was dismissive at best, and it only worsened when I was asked to send pictures which I suggested due to her disbelief to prove the poor state of my order. The situation escalated when the same driver returned, rudely denying any fault, and blaming me for the mishap. His unprofessionalism was starkly evident to the security staff who witnessed our exchange, yet when I spoke to Dorene’s husband, the owner, he sided with the driver, dismissing my concerns and shouting over my attempts to explain, claiming a headache from our conversation. This lack of respect and basic customer service has left me not just unheard, but actively in shock. More than two hours passed without any clear resolution— just empty promises of a return call that never materialized. I had to call, ask for my money back but Dorene said that the pie is on the way. It 's appalling to realize that The customer is always right is merely a hollow mantra here when loyalty is met with such blatant indifference. This incident has unveiled a harsh truth about a business I once trusted, highlighting a lack of integrity and a disregard for loyal customers. The owner exaggerated the facts, insisting he had to see the pizza himself to believe my complaint, questioning why I would lie when I had never asked for anything free in the year of my patronage—except once being credited for a spaghetti with meat sauce when I received a pasta bolognese with cream sauce instead. Yet the night before I asked for the same thing and got it right but then wrong the next day! Dorene claimed the first photo of the mishandled pizza looked like a slice was out of place, the driver said the whole pie by looked fine when he came back to pick it up, despite the visible evidence and the shock of the security guards. This kind of treatment is unacceptable, and I am compelled to take my business elsewhere. Fool me once, shame on you; fool me twice, shame on me. Here is the photo of the pizza as it arrived. Does this look fine? For a customer that never asked you for anything free and only had one meal remade in one year? I bet you 're scratching your heads trying to remember if there were other times. Unbelievable.