Mcdonald's - Mascoutah

Slow when you call ahead better off not not wasting time money or energy on the app

Because I can’t rate it zero, the food was ice cold, and just thrown into the bag with zero care??

The McDonalds in Mascoutah used to be a model of excellent customer service. However, in recent times, it seems like they have fallen short of their previous standards. Many customers have reported that their orders are frequently incorrect, and the staff can sometimes be unresponsive to their complaints. It is possible that the root cause of this problem lies in the training of the staff. It is important to hold our local businesses accountable for providing high-quality service to their customers. We can only hope that the management of McDonalds takes note of these concerns and makes changes to improve the experience for their customers.It appears that the issues experienced at the Mascoutah McDonald's location may not be isolated incidents. It's possible that this is a widespread problem across the entire chain. The noticeable change in the restaurant's atmosphere, from a cheerful and inviting family-friendly environment to a dull and dreary one, should have been a warning sign of potential issues.As a franchised McDonald's, they have the power to recreate the McDonald's that many of us remember from the early 2000s.

Out of everything they forgot they had to forget my quarter pounder the most expensive thing I ordered, the whole reason I came here and they forgot it.

They mixed up my order. The Big Mac was definitely not as advertised. Fries and frozen Cokes were good. Burgers always look like they are just slapped together and tossed in the box disappointed.