Steak 'n Shake

Disappointed that there is no longer any table service. Very cold impersonal atmosphere. Order via touchscreen. Self-serve drinks, however, are a plus. The manager used to visit tables. Now he ignores each table completely. Came in, went straight to the kitchen (no problem there), and proceeded to cut up with the staff while they worked.

The renovation of the restaurant looks great. It was very clean, and it was quiet to sit down and have a nice lunch. However, upon walking in, we were directed to an order screen on the counter, no person to tell us how the ordering process worked or how to use something we were not familiar with. Once we figured it out, it asked if I'd like to leave a tip, ?. Who would that tip go to as there weren't any servers. Our food was cooked, and we had to retrieve it from the counter and fill our own cups. Way different from how the restaurant was 8 months ago when they had servers.The food was less than good. Fries under cooked, and I'm not sure if it was a burger patty or just scrappings from a greasy grill. The overall cost for 4 cheese burgers, 1 was a double, nothing special and fries, 2 drinks, and 3 milk shakes were more than I would have spent at Longhorns. Would we go back? Absolutely not, and I'm sorry, but I can't recommend a restaurant that does not have staff that can interact with customers. The lady walking by carrying a mop told us where to get our drinks. Other than cooking our food, it's a self-service fast food joint, not a restaurant with servers anymore.Parking: Easy street access and plenty of parking for any size vehicle. The parking lot is open into a grocery store parking lot.

This was in November 2023. I really liked the service, they ask you if you are okay or if you need something else all the time and the atmosphere is very good because there are not too many people, you eat comfortably and calmly.Today 02/19/2024 I went again and I really liked it because now you can order your food and drink to your liking and then they only call you by your name so you can go and bring it, it's great I love it

Who thought it was a good idea to turn a 1950s style diner into a fully automated self serve model? You walk in and order from a machine. Limited menu. No wait staff. Get your own stuff. The best part is that the machine asks you to leave a tip! Also, if you actually need assistance good luck getting someone’s attention despite the fact that they’re standing ten feet from you. Horrible business model.

Walked in and was told to use kiosks. Then the manager just turned his back and walked away. Girl was even less helpfull. What happened to this restaurant? If i wanted to type my lifes history into a kiosk id go to the VA. Your restaurant now officially sucks.