Pret A Manger – Media City

I often visit this Pret when coming up to visit my parents on the Quays. I must say this store really stands out in terms of the customer service, the staff are always so friendly and welcoming. I have been impressed by how efficient my visits have been, I have never had to wait for more than a couple of minutes for my order, and even in the busy periods (especially lunch time) the staff remain calm, friendly and attentive. The coffee is fab and I highly recommend the bacon and cheese twists! I have visited a number of times now, and got to know a couple of the staff memebers Ewa, Isaac. Nichola, Wai Wai, Marcia and Waylon always super friendly and I enjoy popping in on my visits to the Quays. Despite not visiting too often as I live down South, the staff always remember me and it feels very special that a big chain has retained its own sparkle of individuality. It is definitely the staff who make this store! With this being said, I was very disappointed to see the store manage, Agi, is no longer there. As the store manager she was the glue that held everyone together, and as a customer you could see how much the staff respected her and it was a lovely working environment. I was extremely saddened to hear that she is no longer at this particular branch. I do hope on my next visit she has returned and that I will be able to have a nice chat with her and the rest of the Pret team!

I must also mention Ewa, who is always friendly and takes the time to greet us and our black Labrador, Poppy. Overall, the service is efficient, but I believe it could be improved if some of the other staff were a bit more friendly, especially considering that we are regular customers. A simple acknowledgement from time to time would greatly enhance our experience. The restaurant environment is clean and tidy, with a great selection of sandwiches, cakes, and pastries always available.

I visited the shop many times before and I experience the same issues which is the cleanliness of the place , sticky tables, food and beverage spilled all over the place, bread crumbs everywhere and no staff would do anything about. It’s rather hard to enjoy a rather pricey meal when I’m sitting in other people’s mess. Other thing, the staff who make coffees are so rude that I need to hold myself back to ask whether why they have such a miserable face already 9 in the morning. As a waitress myself I learnt how to force that smile on my face even when life is being hard so I won’t make other’s life difficult as well. So if I could request a bit more kindness with my coffee I would really appreciate that. Lastly, I am 95% certain that the matcha latte should not contains green bits swimming around unless they haven’t done properly. Since that drink costs around £3,5 and being a special drink imported from Japan, I would expect some special care while preparing the beverage. I believe in these hard times we should be grateful to have a job and customers to serve so maybe a 60% more attention would be beneficial both for the staff pocket ergo for the company . Thanks

It has been some time since we last reviewed our local Pret a Manger. We have a subscription and stop by before and after work most days. The new manager, Harvey, is doing a great job running the place, making sure the shelves are always full, drinks are served quickly, and everything is clean and tidy. Waylan is incredibly friendly and talkative, even after a busy shift on his feet. The chai latte was amazing, thank you so much. Nicola, Marta, Victoria, and Waiwai are always pleasant and friendly, and Poppy loves all of you. Thank you for everything you do. Lynn

There are no gluten-free sandwich options available at this restaurant. Given the number of people who cannot consume gluten, it is surprising that they are not catering to this dietary restriction.