The Desmond - Malvern

Couldn't even get fresh towels after asking twice. Ended up going down the street to a Target and buying towels. The shower did not drain right and flooded everywhere. Was told a different price when I checked in. Was only supposed to be 190 including tax. They ended up taking $200 a night. I stayed two nights I was there for a wedding. Last few experiences that I've stayed at a Hilton have been terrible. Only stayed there because the wedding party was staying there. And we hadn't seen the family in a long time. We drove 6 hours to be so disappointed in our hotel. Also the fridge was dirty in the room. And the shower wasn't very clean either.

Very Accommodating Hotel! We booked for a hockey tournament, and the staff bent over backwards for our team. We all stayed on the same floor (1st floor), and they provided us breakfast every morning (actually changing the times to accommodate our hockey games). We have stayed in MANY hotels in our years of travel hockey, and this hotel is BY FAR the BEST! Plus... you can never go wrong with a Double Tree and their cookies!

Our son's wedding will be there next year so we visited for a tasting menu dinner to decide what the salad and entree would be. The attention to detail was excellent and the service and food were great. We've now been there twice in the past three months and we continue to be very impressed with the atmosphere, the personnel's caring attitude, and the beauty of the rooms.

I booked my stay last minute and was there this past weekend. It was only my second stay as a HH Gold member and I was pleasantly surprised when I was given a complimentary upgrade to a king bed with balcony room before I arrived. It was very relaxing, I really enjoyed my Food and Beverage credit onsite all 3 days as the food was so good and the property was really nice to walk around. My only negatives were that the water pressure was really low and the screen door out to the balcony did not fully close but I will definitely be back!

Great food, friendly server who was attentive to our needs!