Macellaio RC Fitzrovia - London

In my opinion, this is one of the worst service experiences I have ever had at a restaurant. The waitstaff was arrogant, uninterested, and seemed dishonest. The restaurant was poorly managed. We waited 45 minutes before we could even order drinks and food. When we asked about the primitivo wine, the waiter tried to push expensive bottles on us. Eventually, we ordered 8 glasses of the primitivo. However, the waiter later informed us that it was actually a vinegar-tasting merlot, not primitivo. The waiter seemed reluctant to take our order and disappeared for ten minutes after taking the first two orders. The food was disappointing, with tough carpaccio and mediocre steak. The steak tartare and pizzas were passable, but no one asked if we wanted any sauces and items we didn't order were brought to us. It took 40 minutes and 6 requests to bring out the birthday cake we had requested. Overall, I do not recommend this restaurant. There are plenty of other restaurants with good food and friendly service elsewhere.

We went to Macellaio RC at Fitzrovia few days ago which I think it was Big mistake! I have been to Macellaio RC at South Kensington and Union Street many times and I love it, especially the South Kensington branch! Great atmosphere, amazing food and reasonable priced. Tried many of their starter, steaks and wine, they are always good. Unfortunately, our experience at the Fitzrovia branch was awful! I was so looking forward to it before going but after our starter, I was so disappointed and didn't even want to finish our meal there. Firstly, it was our mistake to order two glasses of House Red Wine which normally we would have ordered a decent bottle of wine. We were thinking to start with the house wine and order a nicer bottle for the meal, since the house wine was in their happy hour 2-4-1 offer. The House Red was absolutely disgusting, it was worse than cheap pub wine! We don't expect House wine to be good but as a restaurant famous for their steaks, I thought the house wine will be at least drinkable. After a tiny sip to try it we didn't touch the wine for the whole evening. Then our starter came, L'imperiale was the reason I wanted to go to Macellaio that evening. I was so disappointed and sad when I saw it, not only its at least 1/3 smaller than the one at South Kensington but also the quality of the meat was really not good. The tartare and capaccio were so dull, they looked more grey than red. I was so disappointed that I didn't even want our main course but since we have already ordered, we stayed too finish our meal. I was hoping the T-bone would at least make it worthwhile for us to spend our evening there. However, another big disappointment! They put so much salt on the steak that every bite was full of rock salt even though I tried to scrapped aside as much as possible. So we definitely will not go to the Fitzrovia branch again. I would still recommend the South Kensington and Union Street Macellaio RC though.

Had dinner with a large group of friends, we found the service to be rushed throughout to the point that the waiter forgot to ask a number of us how we would like our steak's cooked. Overall we found the food to ok but not worth coming back for.

Amazing service, the staff looked after us but without being insistent like it happens in other places in London. They ve been really nice, polite and friendly. I’ve been to Il macellaio before but in exmouth market, absolutely brilliant also there. This is the last location that has been open in london and it does satisfy the high expectations I had and my foreign friends loved it.

I was disappointed with the restaurant - it didn't meet my expectations and felt like it was too expensive for the quality of the food.