Heddon Street Kitchen - London

Definitely worth stop for ice cream bar alone. But every starter, entree, and drink was well done. We were in upper level which was definitely the “family friendly” section. Only issue we had was that the waiter forgot to put in one of our main dishes and while they offered to quickly make, we were honestly okay sharing portions of everyone’s mains since they were so generous. They definitely did what they could to make up for the miss but it was clear by end of meal that they were ready to shutdown for night and have us leave around 9:15p. Staff was very nice but could definitely tell they were done for the night.

Food was pretty good. Atmosphere was great. Service was horrible. Our waiter only came over to get our drink order and food order. We were seated at 7:15pm. Ordered around 7:30. We did not get our food until 8:45. Our apps came out at a reasonable time then sat for another hour with no service from our waiter. He did not even come check on our table. After voicing our concerns that all the tables around us had ordered and finished their food before we got ours, the waiter had another server finish our dinner. Will not return or recommend.

The problem with having an eponymous restaurant Mr. Ramsey is that when your staff mistreats its customers, it reflects poorly on you. The horrible service would have been comical had we not been celebrating a birthday and career accomplishment. The waiter rudely chastised us for not listening when he asked who wanted sparkling water and who wanted still, seemingly having complete amnesia from our order just 5 mins earlier. When we casually shuffled the waters to the right person, he offered, unsolicited, it is not my fault you received the wrong waters, you weren 't listening. Our jaws hit the table. Later, we attempted to smooth over Watergate by explaining that we could not hear him in the loud restaurant (he seemed to only mouth his words instead of vocalize them). He responded you can 't expect me to raise my voice. Why yes, that 's exactly what we expected. We ordered burgers (two medium rare and one medium well) and fish and chips. After we said medium rare, he seemed to mouth the words medium well but we couldn 't actually hear him, he was still mouthing words and our lip reading skills were not up to task. Oddly, our food arrived less than a minute after we placed our order and when we inquired of the food runner which were medium rare, he responded, with condescension that they were all medium well and the restaurant was not licensed to serve meat any other way. What a surprise. The bottoms of the buns were complet lt soggy, indicating that they had been prepared long before we ordered them. Had it just been bad food, we might not have sworn off future visits to your restaurants. However, the fact that the staff felt unapologetically entitled to berate us is something that we can 't get past. That behavior comes from the top. Badly done Mr. Ramsey. Badly done indeed.

The food was average for high prices. Service was extraordinarily slow. It took 50 minutes between appetizers being completed and main courses to arrive. The four plates all came at different times. No recommended.

The set menu is very poor, some of it not available even though only three choices. Started greasy, main (lamb ribs) fatty not what I expect from a Gordon Ramsey restaurant.