Great American Cookies - Asheville

Edited I do want to say, the customer service was stellar! The gentleman working went above and beyond what I expected. The only reason I'm not giving 5 stars is the decoration on my cookie wasn't the best and the cookie is very thin. Otherwise everyone at the party loved it! Pretty much everybody came back for seconds. But definitely expected a thicker cookie for 60 bucks!

If I could get less than a 1 I would paid 50$ for a cookie to pick up for a birthday and was there at 6:30 they were closed supposed to be open until 7 don’t waste your time with this company on plans

The lady was SO RUDE! I was with elderly grandparents and they needed something on their stomach, the mall was just opening and some stores weren’t open yet, so I walked by and asked if they were open yet and she sarcastically said “no we’re not open, we just have the lights on” and shook her head, you’re selling COOKIES and can’t have a lil bit of good service, smh, don’t buy a single thing from them

Got 2 cookie cake slices, the girl behind the counter was very nice and fast service.

A young woman came from the back of the store and took a lady’s order. I told the young woman we were all standing in line. I was in line and several women were behind me. One even asked if I was in line. Im not sure why this young lady thought we were standing there. Nonetheless, after I made the person aware that we were in line, she took offense to the way I said it. I don’t know what my next comment was, but I wasn’t rude intentionally however, this young woman seemed to have some sort of meltdown. Physically, she’s got something going on, so I get it. I don’t have a problem with that, but don’t make me the problem. So the gentleman decided to wait on me. I believe my comment triggered him when I said I don’t know what’s going on and I don’t think she does either. I get it. He said it was his daughter, so he took offense. Just a bunch of misunderstanding, but these people are absolutely horrible as humans. And it shows.