Dairy Queen Grill Chill - Lawrence

The blizzard and erdnus butter parfait were good, personal nice, but there were ants that crawl on the wall and table where we sat and table was not clean. food: 4/5

So we pull up to the drive through, order 3 things, and scan in our app which has a debit card attached and a coupon. We are handed our things as well as a pup cup and told by the man at the window to have a good day. We drive down to the end of the parking lot and stop to give our dog his pup cup and a heavy set girl comes running towards us yelling you have to pay for your food!! So my husband rolls down the window and says I 'm sorry, i thought we paid in the app we have done this at places like mcdonalds and taco bell multiple times with no issue) she says No, you did not so he gives her our debit card, she goes back inside to run it and comes back out with our card and reciept. I look at it and ask why did we get charged full price? We had a coupon to which she r esponds something to the effects of oh, i had to re ring everything up manually because when you scanned through the app and drove off it cleared the transaction out. She apologized and offered to give us a free onion ring on our next visit for the trouble. First off, we did not drive off. If we had she would not have been able to catch up to us at that point . Second, we found out a little later that we did indeed get charged twice through our card, and that 's probably why the transaction cleared itself out and confused her. On top of all that my ice cream was melted inside my container and spilled while on the way home.I should have known not to come back here as the first time we went to this store, upon opening the dining room doors..we were greeted by servers yelling at each other behind the counter about how their only line cook had quit mid shift and none of them knew how to make anything themselves.I 'm on the phone with my card company now regarding the double charge because both myself and my husband have worked in the food service industries in the past and i absolutely can 't handle interacting with someone who gives off the impression that they may not know what they are doing.This second issue was enough for me to decide to go somewhere else in the future.

Put a lid on my blizzard before they flipped it but kinda fire so i dont mind

They messed up p on our order a second time within a week and he girl was really rude

Stopped here for a quick lunch. We tried the $7 three chicken strip “deal”. Remember this deal used to be $5, then $6, now $7. Ordered it to go. When the staff brought out my sack of tenders, gravy and fries (remember when you also got Texas toast, not now), noticed we did not get the small sundaes. After the staff took orders from two other people I was able to get her attention. I asked about the sundaes and she said “did you order sundaes?” I reminded her they came with my “deal”. She did go ask another person to make them. Food was ok, service was fair but small portions and raised prices makes one wonder why prices were raised.