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Contribuiți la feedbackThe lobster rolls at this restaurant are absolutely fantastic! A big thank you to the host for accommodating us. The service was excellent, and I will definitely be returning next time I attend the theater.
The Terrace used to be a vibrant, modern, ideal spot for a light pre-theatre meal. It’s is now a dark, ugly 80’s (not in a groovy way) inspired horror. Expect tasteless, greasy, overpriced rubbish. Swerve at all costs!
The service was welcoming and friendly but a little slow. Perhaps not surprising given the majority of diners were there for pre-theatre dining. My one major complaint was the £25 lobster roll. It was underwhelming and bore no resemblance to the photograph used in the promotional advertising that features in every theatre programme and elsewhere. That photograph featured a lobster roll filled to the brim with lobster and crayfish. I’d estimate that the lobster roll served to me boasted less than 1/3 of that content. I consider the promotional photograph to be so misleading that I’m surprised the Advertising Standards Authority has not already intervened. Such a pity because I’m so supportive of the Bob’s Lobster concept. N.B. Emailed this feedback to [hidden email] but nobody could be bothered to reply.
One diner had to track down staff to get cutlery for her table, and the portion sizes were indeed small, as described. My lobster and crayfish roll was mostly bread, lukewarm, and greasy, priced at £27. The use of plasticised paper for dishes seemed unnecessary and out of place. Our meal, which included one main, one side, two small dishes, and two glasses of wine, cost £70. Despite being located near a theater, requesting the bill for a play did not expedite the process. Overall, I would not return to Bob's Lobster, nor would I recommend it to others. The only positive aspect was the view of the river, which earns it one star.
We have been coming to the Terrace Restaurant at the National for years. It has always been our favourite place to eat at the National. When it re opened very recently having been closed during the pandemic, we were thrilled and delighted. Alas, we are now very disappointed indeed. Its new incarnation as 'Bob 's Lobster ' was a huge disappointment. The sophisticated, interesting modern tapas which used to be the Terrace 's speciality are gone, to be replaced by unpleasant seafood snacks. We were the first diners to arrive at 5.30pm, and were greeted by being told that the one meat dish on the menu, and the one dessert on the menu were not available that evening! Not a good start. We ordered a wide selection of this dishes that were available, and every one was disappointing. The lobster and crayfish roll in particular, at £30 each was a disgrace greasy, tasteless and unpleasant. All the other dishes were too small and completely uninteresting. Unless something is done about the food, the Terrace will certainly very rapidly lose its many fans like us. So sad!