Mcdonald's - Kingsport

The best time to go is late at night. Always fresh food, and no lines

We stopped at this McDonald’s late Friday night —10/9/20 after a football game. Everyone in the car agreed it was the absolute best McDonald’s we had ever had! It was the FIRST McDonald’s that ever got our order right, the fries were fresh, the double cheeseburgers we fresh and steamy, we actually received dipping sauces with our nuggets and the pie was fresh also! Kudos to this late night team that provided us with the best fast food we’ve had in a very long time!

Excellent service with great staff. Quick efficient drive thru service.

Sat in the drive thru for a few minutes waiting for a response and when they did they told me they had just closed. 10 minutes before they close and they won't let me order. I understand they want to go home but atleast serve until the time you are supposed to close.

Where do I begin , if I could give this McDonald's location a Zero I would...one star is being way to generous. Tonight around 10:45 pm I stopped by McDonald's to get a bite to eat. Been working from morning till night I was exhausted and hungry. I ordered a Quarter Pounder meal . Not only did I set in drive thru several minutes, only myself and one other car .I had to repeatedly say hello in order to get any response. After a few more minutes my order was taken, no problem the young lady at the window was pleasant and prompt with order. I leave McDonald's and proceeded to open and eat my food ,took a couple of bites of my burger to find the bread was soggy and when I turned on my cab lights in my truck I found this...see Pic below. All I tasted was grease, not only did it leak through the carbordpaper it was in I had grease dripping all over my clothes and my truck. I wouldn't have complained if it was just a messy burger but there was at least 2 tablespoons of grease in the container. I proceeded to go back thru drive through and asked for a manager, being very polite about it. The same young lady at drive thru was the evening manager,or so she said. I then handed the burger out thru my truck window to show her how much grease was in my burger container and asked her why was it ok to serve any customer something such as that. All I got was I'm sorry about that and that she couldn't squish or drain the grease from any of the burger products ,her manager told her she could not drain any grease from food. ..and that I could come back tomorrow and speak to her manager ,I did inform her that I would really appreciate if McDonald's would pay to have my clothes and truck to be cleaned , I came there to buy food to eat not have my stuff to be soaked with grease.. then she shut the drive thru window and walked away...politely dismissing me.. Hey I get it, burgers are supposed to be juicy, but not soaked in grease that pours out of bottom of the container and onto your clothes and vehicle...am I right? If this was just a little grease I would totally understand but this was excessive. I'm more than upset about this,I work hard for my money and belongings as do every customer that decides to spend money at their establishment. What happened by doing right by paying customers...it's our hard earned money that helps pay their salary. Hopefully this matter will be resolved.